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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5641
Experience:  B.Sc. Computer Science with Honors
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My computer has frozen cannot accessmy account or get help

Customer Question

my computer has frozen cannot accessmy account or get help from you. sharon hudson(###) ###-####
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Steps to follow:
Press and hold down the power button for 10 seconds on the computer and it will shut the power down.
wait for 2 mins and then power it on it will power cycle the computer and it should work.
let me know how it goes.