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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer is a PX30T . When typing it randomly leaves out

Customer Question

My computer is a PX30T . When typing it randomly leaves out a letter or number usually the first number in a sequence such as a password ***** When purchasing I paid for an additional service guarantee . I purchased from Harvey Norman at Lismore I returned the computer and keyboard to them on 13 February 2015 and did not get it back until over 5 weeks later . They told me that they had replaced the keyboard .
The problem still persists as before . I have no confidence in Harvey Norman .
Where can I take my computer for proper service ?
I live in Ballina on the Far North Coast of NSW.
Peter Carmont
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know when you could be online i can check the hardware and let you know if it has a problem with the keyboard or its something else.
Customer: replied 2 years ago.
I am available now
Expert:  Michelle replied 2 years ago.
i would like to remote access and check the settings whether the problem is caused due to hardware fault or incorrect software setting
please open the website
in the page that opens click on start full version
it will download a file teamviewer exe
click on the file to open\run it
once its installed, the temviewer window will open
let me know the id and password ***** on left side of the window
i will be able to remote access once you share the id and password *****
please do not close teamviewer..keep it open
Customer: replied 2 years ago.
ID 450 827 041 Password *****
Expert:  Michelle replied 2 years ago.
Allow the connection to run remote.
Expert:  Michelle replied 2 years ago.
I am sorry it says authentication rejected by user.
allow the connection to make contact then only i will be able to work on your pc.