Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I had Google Chrome downloaded on my computer long time

Customer Question
I had Google Chrome downloaded...
I had Google Chrome downloaded on my computer for a long time and no problems. I wanted to download a solitaire collection of games my friend sent me and hit the download arrow and now all my bookmarks are gone and my
Google Chrome page doesn't come up when I sign in. It says "My Way" . I want to get rid of anything I accidentally downloaded and get back to original Google Chrome with all my bookmarks.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
5/13/2015
Tech Support Specialist: Russell H., Computer Systems Expert replied 2 years ago
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 11,729
Experience: 13+ years experience
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What you need to do is, to do a System Restore, to revert your computer system back to its condition as it was before the 'collection of games' was downloaded - and, presumably, reset Chrome and possibly reinstalled it to boot.

System Restore can be done by the following:

Go to
Start - [All] Programs - Accessories - System Tools - System Restore
and choose to Restore system to a previous [etc.], then from the calendar-like interface, choose the first restore point *before* the problem started, then do the restoring.

(Warning: it may help to first disconnect from the internet, then also disable - temporarily, i.e. turn Off - your anti-virus utility, since they can often interfere with the Restore operation completing successfully.... before doing a System Restore.)

The computer will grind away for a while, then restart automatically, then grind away some more, and hopefully will come up with a message that the Restore operation was fully successful.

And hopefully that will cure the problem.

(PS: Do not choose to do a System Restore if you have recently installed any Microsoft software of any considerable cost. Its installation may be reversed, and you may lose money that way. Let me know if you think that's the case, and I will advise you further as to what to do.)
Ask Your Own Computer Question
Customer reply replied 2 years ago

Hi, Russell. What you recommend makes sense and I have had

to do a restore in the past and understand how to do this.

Now it also makes sense that I try this to see if it works before

I rate you. Right? Will I be able to rate you after I do the restore?

Tech Support Specialist: Russell H., Computer Systems Expert replied 2 years ago
Yes, you will be able to rate me. I'm glad my advice seems sensible to you (-but, read all of it. Some details, e.g. disabling your anti-virus software/suite, may not have occurred to you, and are part of my experienced knowledge of the process.)Try it, at your convenience, and let me know how it goes. That's time enough to rate me - no hurry, for sure. (If, after the System Restore, you find it hard to find your question again, just go back to this page:http://www.justanswer.com/computer/93a18-google-chrome-downloaded-computer-long-time.htmlwhich is the page devoted to your question and all responses and postings made to it.)
Ask Your Own Computer Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 11,729
11,729 Satisfied Customers
Experience: 13+ years experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My msvcpp11o.dll is missing from my computer. Windows 10
I have not tried any thing because the pc is under warranty … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
How do I unlock my asus if I forgot the password?
How do I unlock my asus if I forgot the password? JA: What exactly are you having trouble accessing? Customer: everything JA: What Asus model do you have? And the Operating System (OS)? Customer: Micr… read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I am constantly knocked back after what I am sure is the
I am constantly knocked back after what I am sure is the correct information on my Coles online shopping. They have my customer identification as … read more
Donna French
Donna French
Bachelor of Science
40 satisfied customers
I have a Nikkon camera S220. A new Canon printer. How do I
I have a Nikkon camera S220. A new Canon printer. How do I get photos from camera to computer? Do I nned a cable or what? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have lost my Internet connection, but the rest of the
I have lost my Internet connection, but the rest of the house has it, and I have it on my laptop … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
143 satisfied customers
Too many pop up adds, slow, won't load can't get to my
Too many pop up adds, slow, won't load can't get to my e-mails Had to put it in safe mode and now I'm ready for a clean sweep. I don't know for sure how I clicked the clean sweep button on start all p… read more
Cris
Cris
58 satisfied customers
Pandora does not recognize my e-mail address nor password.
Pandora does not recognize my e-mail address nor password. It has all been fine for years, until I got a new phone 2 weeks ago. … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I am unable to connect to any sites on my P.C. it says the
I am unable to connect to any sites on my P.C. it says the server is online and not responding to requests when I dig deeper I see that it isn't responding to requests on port 80, I am able to ping si… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
574 satisfied customers
I purchased Microsoft Office 365 from Best Buy and installed
I purchased Microsoft Office 365 from Best Buy and installed it on my Mac notebook. My notebook crashed, so I bought a new iMac. I am trying to download it on the iMac but every time I put my password… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have a LENOVO YT3-X50F. Can I install another GIG of RAM
I have a LENOVO YT3-X50F. Can I install another GIG of RAM so I have 2 GIG of RAM for this tablet? I am willing to send this TAB back to the factory. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
831 satisfied customers
Microsoft edge is showing up on my Internet and wanting me
Microsoft edge is showing up on my Internet and wanting me to call. They called yesterday and its a hacker wanting 1000.00 Took it to office depot and thought it disappeared but tonight it is back on … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
831 satisfied customers
Trying to upgrade to windows 10 verison 1709 getting error
hi, trying to upgrade to windows 10 verison 1709 getting error code from Windows that says to check with manuf about compability I have a GATEWAY fx6860 … read more
Cody
Cody
Computer Science
1,716 satisfied customers
Can i reach you by phone. Using land phone, i just need to
using land phone , i just need to download new premier package cant get thru online request requirements … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
831 satisfied customers
I forgot my google account. Is not a computer is my phone.
I forgot my google account JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Is not a computer is my phone JA: What's the brand/model and Operating System (OS) … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
My laptop froze in the middle of a game. when I turned it
my laptop froze in the middle of a game. when I turned it off it came back onto a screen that was information about the laptop (Blue and White) when I hit the F10 key it went to a grey screen that sai… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I cannot access my apps. All apps on my computer e.g. word,
have not used outlook for some time. tried to open word and outlook a few minutesago … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
My deck top HP was HPstruck by lightening a few weeks back
My deck top HP was HPstruck by lightening a few weeks back and I have bought a laptop and now I cannot get my files transferred to my laptop. Please help me … read more
Sheri
Sheri
Bachelor\u0027s Degree
105 satisfied customers
Screen lights up with picture.nothing else on screen.when I
screen lights up with picture.nothing else on screen.when I scroll down the middle of screen I pull down time and date on lower left corner and a wifi icon and a full charge battery icon on the lower … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x