How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5650
Experience:  Certificate Course In Computer Maintenance
Type Your Computer Question Here...
Sudipto is online now
A new question is answered every 9 seconds

I have a gateway dx4200 Unable to access forgot password

Customer Question

I have a gateway dx4200
Unable to access forgot password ***** years ago I want to do a factory reset
Can you assist!!???
Submitted: 2 years ago.
Category: Computer
Expert:  Sudipto replied 2 years ago.
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.
Do you mean, you have forgotten the windows login password ?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
I need to do factory reset
Expert:  Sudipto replied 2 years ago.
Thanks, ***** ***** the steps to do that.Please let me know, if you need any further information on this topic, otherwise please remember to give positive rating below, as that is the only way I am compensated for my time and effort.
Press and hold the Power key for 5 seconds to power the system off completely.
Press the Power key to turn on the computer.
Press the Alt and F10 keys at the same time when the Gateway logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
Select Troubleshoot.
Click Reset your PC. This process will erase all data on the your system. Choose the Refresh your PC option if you want to restore your system and retain your data.
Click Next, then select Just remove my files.
Click Reset to begin the recovery.