How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1459
Experience:  Networks & Security Engineer
76221641
Type Your Computer Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

ASUS UX31E will not start. ASUS sign pops up and disappears

Customer Question

ASUS UX31E will not start. ASUS sign pops up and disappears again. Any suggestions?
Submitted: 2 years ago.
Category: Computer
Expert:  Mr.Med replied 2 years ago.
Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issu, please Try taking out any cords and take out the battery and hold the power button for down for 20 seconds then put the cord back in and try to turn it on then put battery back in.

please let me know the results,
thank you
Customer: replied 2 years ago.

Mr Med, thank you for the quick response.

No problem taking out any cords, however in order to take out the battery I assume I will have to open the casing, requiring some very fine screwdrivers.

I may not be able to do this until later this afternoon.

Any chance to continue this conversation later today?

Expert:  Mr.Med replied 2 years ago.
yes of course, please let me know when you are on so we can continue.

Thank you

Expert:  Mr.Med replied 2 years ago.
Hello Christian,

has everything worked out, do you still need help please?

Thank you
Customer: replied 2 years ago.

No luck so far I am afraid. Not able to take the back off the unti as the philips head screw driver is not moving the bolts.

Is this ASUS a sealed unit I wonder?

Expert:  Mr.Med replied 2 years ago.

It is a little difficult to take out the battery, can you please press and hold the power button for about 25 seconds and check, if t doesn't work out please press and release quickly and repeatedly the power button for about 10 times and check again.

let me know the results please

Thank you