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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11697
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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My TOSHIBA has a computer with a lock on it ! My mouse dose

Customer Question

My TOSHIBA has a computer with a lock on it ! My mouse dose not work. as soon as I turn it om it's on how can I get it off
karen
*****@******.***
[ ***-***-**** ]
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
To turn it off, hold the power button on the laptop for 10 seconds.
Let me know if that helps.
Thanks
Customer: replied 2 years ago.
It did not work
Expert:  Kamil Anwar replied 2 years ago.
You want to turn the laptop off right?
Thanks
Customer: replied 2 years ago.
I can't all i have is black screen except for the locked cp
Expert:  Kamil Anwar replied 2 years ago.
Can you take the battery out + the charger, and then hold the power button for 10 seconds. Then put it back in.
Remove powering (battery + charger) will force it to turn off.
Let me know.
Customer: replied 2 years ago.
It is still there
Expert:  Kamil Anwar replied 2 years ago.
Can you please explain the issue in more detail. I am assuming that you just want to power off the laptop.
Customer: replied 2 years ago.
I had it on yesterday it was fine. This morning when i turned it on there was the locked computer With inter the startup password *****
Expert:  Kamil Anwar replied 2 years ago.
Does it looks like this:

Thanks
Customer: replied 2 years ago.
a small computer with a pad lock and keys off to the side and on top Startup password
Expert:  Kamil Anwar replied 2 years ago.
I will have to opt out because i am not aware of this issue. I will open the question to other experts with more ideas. Thanks
Customer: replied 2 years ago.
ok thanks
Customer: replied 2 years ago.
if it was on for to long waiting for my teach ; who did not call. then this think came up and today my teach said take it to a teach
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** can provide you with some additional assistance. It sounds like your laptop is actually locked and not the operating system. Sometimes these can be difficult to bypass because they are set on the hardware itself. Usually however, if you called Toshiba, they can unlock it for you or give you a one time code to unlock it. It will depend on the model of your computer and when it was purchased. That would be the best route to pursue. Alternatively you can try clearing the password ***** removing the internal battery but for that you would have to take the system apart. If you are comfortable doing that, I can tell you what to look for.

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