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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 20 years of consulting to the IT industry
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I mac. error message "Cannot send message using server AOL".

Customer Question

i mac. error message "Cannot send message using server AOL". tried to verify settings --no avail. tried to engage image challenge, site say "site not available", "timed out""
What to do?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Are you sending emails via AOL on Apple Mail, or via your Web browser?
Thank you
Customer: replied 2 years ago.
Apple Mail
Expert:  Richard replied 2 years ago.
If you click on my link below are you able to sign into your AOL account there?
https://mail.aol.com/
Please let me know
Customer: replied 2 years ago.
no
Expert:  Richard replied 2 years ago.
Thanks
Whats the issue you encounter when you fail to sign into it?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.
no AOL site offerred
Expert:  Richard replied 2 years ago.
Sorry I dont exactly understand.
What exactly happened when you clicked my link?
Customer: replied 2 years ago.
blank screen
Expert:  Richard replied 2 years ago.
ok, can you restart your computer then try the link again and tell me exactly what then happens please.
Customer: replied 2 years ago.
So you work Mac as well as MS???
Expert:  Richard replied 2 years ago.
yes, as well as networks
Customer: replied 2 years ago.
turned off--restarted computer. Same blank screen when clicking on your link
Expert:  Richard replied 2 years ago.
Are you able to go to www.aol.com ?
Customer: replied 2 years ago.
yes, via Charter ISP
Expert:  Richard replied 2 years ago.
Can you remove the power from your internet modem and wait 5 minutes.
While waiting power off the computer.
Then power on the internet modem and wait 5 minutes.
Then power on the computer and tell me if you can now get to
http://mail.aol.com
Let me know the results please
Customer: replied 2 years ago.
did as you asked -- in that order.
Clicked on link, got blank page -- had a "connecting" bar at bottom of screen but it did not advance.
have two mailboxes on aol. maxfordco (which does not display any in or out mail), and gumbogoo which does display in and out mail --but nothing new since yesterday.
Expert:  Richard replied 2 years ago.
Can I log on and look please on the connected computer?
It is easier to work with you on this. You can see and control everything I do
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.
would this be subscribing to an additional service
Expert:  Richard replied 2 years ago.
No, I am doing it at no additional charge
Customer: replied 2 years ago.
ID -- D A V I D
pw -- gumbo22
Expert:  Richard replied 2 years ago.
The ID is a 9 digit number it gives you
Customer: replied 2 years ago.
m a x f o r d @ a o l . c o m
gumbogoo
Expert:  Richard replied 2 years ago.
No, thats your Email
The ID from Teamviewer is a 9 DIGIT number
I will again repeat the instructions you have to do, please follow them carefully.
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.
4 0 9 8 2 6 3 1 2
3h69dw
Expert:  Richard replied 2 years ago.
thanks
Expert:  Richard replied 2 years ago.
Fixed
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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