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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Someone -- "" --- has hijacked my computer

Customer Question

Someone -- "" --- has hijacked my computer and taken over safari. It directs me to a help desk that wants to take over the computer. I cannot get out of their website, and turning the computer off and then back on doesn't help -- as soon as I reopen safari the same hijacked page appears. What can a non-tech=saavy person do?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! I'm sorry about the issue. Are you communicating with me on the problematic computer or on another computer?Do you have another internet browser application working on the computer, such as Firefox or Chrome, etc.?Please reply at the box below. Thank you.