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I have an older ibm thinkpad. it has UltraNav on it, which

Customer Question
ive been having trouble with.i...
I have an older ibm thinkpad. it has UltraNav on it, which ive been having trouble with.i tried to disable it, but in the process i also disabled the touch pad as well. is there anyway i can undo this?
Submitted: 2 years ago.Category: Computer
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Answered in 2 minutes by:
4/29/2015
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,173
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thank you for asking your question.
First off, please press the Windows key + R to bring up the RUN box.
In the RUN box, type in main.cpl and press ENTER.
In the Mouse Properties window, click on the "Device Settings" tab.
Do you see an option to enable the touchpad there?
Do keep me posted. Thank you.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
If you are unable to find the concerned option, no issues - just reply back to me below. Thank you.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hi, are you still there? Keep me posted.
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Customer reply replied 2 years ago
i cant find the window key
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
No issues; are you currently replying to me from the laptop which has the touchpad disabled? If so, may I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
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Customer reply replied 2 years ago
im on a different one
Customer reply replied 2 years ago
are you still there
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Now, on the affected laptop, please press the FN key (at the bottom-left) and the F8 key together - does this bring up an "Ultranav Device Settings" window?
Keep me posted.
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Customer reply replied 2 years ago
this window is still opened, i havent been able to do anything since i disabled the mouse
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, I assume you don't have an external USB mouse that you could connect to this laptop as well?
Also, please tap the TAB key (on the left) on your keyboard a few times - does it allow you to toggle between the options on the Ultranax screen?
Keep me posted.
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Customer reply replied 2 years ago
no the mouse i have want fit this lap top. wouldnt you know. and when i pressed the tab key, another window poped up. which is the touch pad properties window.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
I see. On the Touchpad Properties window that opened up, do you see any option listed to enable the touchpad?
Keep me posted.
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Customer reply replied 2 years ago
no, but there it has a defaults key on the bottom left, and other opp. at the top but unless theres a way to choise them with the keys im SOL.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. At that screen, just press the TAB key once or twice; do you see different options being highlighted as you press the TAB key?
Keep me posted.
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Customer reply replied 2 years ago
no but the up and down arrows are moving the highlighted options. one says: scroling / one says: pointing/ one says: buttons/ one says: tapping
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Now, please press the Windows key (the key with a Windows icon at the bottom-left, between ALT and CTRL), and the R key together. Does this bring up a RUN box?
Keep me posted.
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Customer reply replied 2 years ago
this dont have a windows key there
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Check out the following screenshot now:
http://www.support.europa-network.com/_img/laptop-wireless/1-windows_key.jpg
Do you have this key on your laptop's keyboard?
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Customer reply replied 2 years ago
sorry i took so long, but no theres not one on my key pad anywhere.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, that's VERY odd. Did you make sure to check the bottom-left of your keyboard as well (between CTRL and ALT)?
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Customer reply replied 2 years ago
yes, just my luck! guess they figured i wouldnt need it so they left it off of mine.lol
Customer reply replied 2 years ago
i knew it was old but this is crazy
Customer reply replied 2 years ago
have you give-up
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Now in the open Touchpad Properties window, do you see any tabs listed at the top?
Keep me posted.
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Customer reply replied 2 years ago
yes
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, what are the tabs? Also, if you press the TAB key a few times now, do you see options circled on, one after the other?
Keep me posted.
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Customer reply replied 2 years ago
it says: overview (its highlighted) under that it says: scroling. under that it says:pointing. under that it says: buttons. under that it says: tapping. and i can use the up ans down arrows to move the highlighted from one to the other.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Other than "Overview", there are no tabs listed at the top?
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Customer reply replied 2 years ago
scroling, pointing, buttons, tapping, and thats all at the top.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, okay. Now, press CTRL + ESC keys together; does this bring up the Start menu?
Keep me posted.
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Customer reply replied 2 years ago
the mouse is on the start menu key, so i can open it
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Oh, that's good. Now, after opening the Start menu, press the RIGHT ARROW key and then press UP to highlight the RUN option. Done that, press ENTER. Does this bring up the RUN box?
Keep me posted.
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Customer reply replied 2 years ago
ok, now what?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, now in the RUN box, type in main.cpl and press ENTER.
Does a Mouse Properties window come up? If so, what tabs are listed at the top?
Keep me posted.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Be right back in five minutes; I need to use the restroom. Thanks!
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Customer reply replied 2 years ago
did that, but its not doing anything, i think that window is already open behind the touchpad properties window
Customer reply replied 2 years ago
okay
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, back - sorry about the delay. Now, tap and hold down the Power button for atleast 10 seconds, until the laptop switches off completely with a tick sound. Next, press the Power button one more time to power the laptop back on, and then try to bring up the Mouse Properties window one more time.
Keep me posted.
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Customer reply replied 2 years ago
okay, waiting for it to come back on
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, do let me know once you have gotten the Mouse Properties window up (by carrying the same steps as directed earlier.)
Thank you.
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Customer reply replied 2 years ago
ok got the mouse properties opened
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, what tabs do you see at the top, please?
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Customer reply replied 2 years ago
buttons, pointers, pointer options, wheel, hardware, UltraNav - and it is opened on buttons
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, that's good. Now, please press CTRL + ESC together to toggle the menus until the Ultranav menu opens up.
There, do you see an "Enable touchpad" option listed?
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Customer reply replied 2 years ago
all thats doing is causing the start menu to keep poping up
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm. Now, press ALT + TAB, then use the arrow keys/ENTER to select the Mouse Properties window again.
Next, press CTRL + TAB this time, to toggle the menus until you open up the UltraNav menu. Keep me posted.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Were you able to get to the UltraNav menu this time? Keep me posted.
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Customer reply replied 2 years ago
frist time i guess i did it wrong, it all disapeared off the screen. had to use run again to get the mouse properties back. so i pressed the ALT + TAB, now theres a little box in the left hand corner, that says move and under that it says close. now what?
Customer reply replied 2 years ago
when i click move and the arrow key, the whole box moves
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Please do a restart again. Bring up Mouse Properties one more time. Next, press CTRL + TAB this time to toggle the menus. Let me know if you are able to get to the UltraNav menu this way.
Thank you.
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Customer reply replied 2 years ago
no, all this is doing is checking and un-checking the box under the button configuration choice
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, we are doing something wrong here. Are you pressing CTRL + TAB together?
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Customer reply replied 2 years ago
yes, it keeps doing the same thing
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. If you press only TAB now, does it circle different things in the window?
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Customer reply replied 2 years ago
just keeps checking and un-checking the frist box under the buttons option
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, this is getting very tricky here (without an external mouse.)
Now, open up RUN one more time, and type in the following:
%systemroot%\system32\restore\rstrui.exe
Press ENTER. Does a System Restore window open up?
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Customer reply replied 2 years ago
ok, had to shut it down again, so hang on
Customer reply replied 2 years ago
ok, the restore window is open
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. So now, we will need to restore your system back to a date and time BEFORE you carried out the changes to the touchpad settings. First off, please check if you are able to use the TAB key to highlight different options on the screen.
Keep me posted.
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Customer reply replied 2 years ago
its not changing when i press just the tab key
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Look carefully - are any options getting highlighted, i.e. the circle over them?
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Customer reply replied 2 years ago
the arrow keys (up and down) are highlighting the two options
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Highlight Next, then press ENTER.
Do you see a list of restore dates listed at the next screen? If so, are you able to use TAB/ARROW keys to select a restore point dated BEFORE you started having this issue with the touchpad?
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Customer reply replied 2 years ago
one choice is : restore my computer to an earlier time and the other is : create a restore point. its not hightlighting the next button
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Do you have an external keyboard with you, by any chance?
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Customer reply replied 2 years ago
yes, but ill have to see if it will work with this laptop
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, that would be great. Please check, and let me know. Thank you.
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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
sorry, it wouldnt work. it was an extra one i had for an old desk top
Customer reply replied 2 years ago
being i can get the RUN opened can you not gain remote acess to my laptop and work on it that way?
Customer reply replied 2 years ago
hey, where did you go?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm; that's an excellent idea but it might not work since you will need to download and run the remote file itself. Could you open up your browser from the Start menu now, and let me know if you are able to control the address bar on the browser?
Thank you.
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Customer reply replied 2 years ago
got the brooser opened now i need the address
Customer reply replied 2 years ago
u there?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, so are you able to type in the address bar now?
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Customer reply replied 2 years ago
yes, but im not sure how far ill get but its worth a shot
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Please type in the following address now:
http://tinyurl.com/azwl8gu
Press ENTER. You should then see a RUN/SAVE prompt come up at the bottom. Are you able to use the TAB/Arrow keys to press RUN?
Keep me posted.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Are you still there? Keep me posted.
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Customer reply replied 2 years ago
ok, i got your address in on add bar and i have RUN thingy opened so what do i type there?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
After you entered the address, did a RUN/SAVE prompt show up at the bottom?
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Customer reply replied 2 years ago
yes, but it was gone by the time i got the mouse down there
Customer reply replied 2 years ago
the RUN box is open and the address is in the address bar and hats where i sit
Customer reply replied 2 years ago
suposed to say; and thats where i sit
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm. I have been looking this up further, and without an external mouse/keyboard, it's going to be reallt tricky. We just need to open up the UltraNav menu in the Mouse Properties (as you opened up earlier), and then re-enable the touchpad from there itself. There seems to be some issue with your TAB key as well, so we are unable to use to control the screen options using the keyboard either.
Is there a way you could maybe borrow an USB mouse from someone to just carry out this single step? Do let me know.
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Customer reply replied 2 years ago
i tried but they that person has the same thing i have. so, the only way is for me to get another mouse?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, checking out a few other options we may have. Give me just a couple of minutes.
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Now, press Left Alt + Left Shift + Num Lock on your keyboard at the same time.
Do you get a prompt to turn on Mouse Keys?
Keep me posted.
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Customer reply replied 2 years ago
ok, do you mean caps lock when you say Num lock?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
No, you should see a NUM LOCK key at the right-top of the keyboard. Keep me posted.
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Customer reply replied 2 years ago
dont have that one either
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Very, very odd! One more question: could you let me know where did you locate the TAB key that you were pressing earlier?
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Customer reply replied 2 years ago
this is a windows xp professional eidtion. dont know if that makes a differance. and the TAB key is on the left hand side, above the CAPS Lock key , but when you said the TAB key i thought you was talking about the space bar. oh GOD!
Customer reply replied 2 years ago
but there is no NUM lock or windows key
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Oh wow. Suddenly everything just makes sense! No worries, I'll get you up and running quickly now.
Please re-open Mouse Properties now, then press CTRL + TAB to switch to the UltraNav menu. Done that, let me know.
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Customer reply replied 2 years ago
now i cant remember how open mouse properties
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
No issues, just open up RUN one more time, and enter main.cpl in the RUN box to bring up Mouse Properties. Next, press CTRL + TAB a few times until the UltraNav menu opens up.
There, press TAB a few times until "Enable TouchPad" is highlighted. Next, press the SPACE BAR once to tick that option. Finally, press ALT + A to apply the changes.
Keep me posted.
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Customer reply replied 2 years ago
ok, i have UltraNav opened and the space bar is moving the highlighted, but i dont know how to get it to change the option
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
OK, so you just need to press the TAB key a few times until "Enable TouchPad" is highlighted. Next, press the SPACE BAR once to tick that option. Finally, press ALT + A to apply the changes.
Keep me posted.
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Customer reply replied 2 years ago
enable touchpad is not one of the choices its giving me
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Hmm, what options are listed there please?
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Also, press FN + F8 one more time now; in the new screen that shows up, could you let me know what options are listed?
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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Are you still there?
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Customer reply replied 2 years ago
theres a settings box but thats under enablen trackpoint and theres two options ; the frist one is clicked it says : use as pointing device with advanced features. the other says ; use advanced features only the next section is under Touchpad
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, press FN + F8 one more time now; in the new screen that shows up, could you let me know what options are listed?
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Customer reply replied 2 years ago
it didnt do anything , the same window is opened
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
But it was opening up a different screen earlier (by pressing FN + F8), so I'm not sure what exactly is happening here. So, "Enable Trackpad" is there, but "Enable Touchpad" isn't?
If so, open up RUN one more time, and type in the following:
%systemroot%\system32\restore\rstrui.exe
Press ENTER. Does a System Restore window open up?
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Customer reply replied 2 years ago
its on the right screen, im just not sure what to do , to undo what i did. i think if i highlight the settings it will do it
Customer reply replied 2 years ago
do you want me to try it
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. If System Restore is open, press ALT + TAB, then use your arrows keys/ENTER to select the System Restore window.
There, are you able to use the TAB key to highlight the different options?
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Customer reply replied 2 years ago
no, you misunderstood.
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
No, don't try Settings - it's for the Trackpad, and not the Touchpad. Did you open up System Restore, as directed?
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Customer reply replied 2 years ago
its working on the mouse properties screen . yes it has settings under touch pad too
Customer reply replied 2 years ago
im just a slow typer and didnt get it all typed
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
I see. In that case, yes - please highlight Settings using the TAB key, and then press ENTER.
What comes up next?
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Customer reply replied 2 years ago
now the touchpad properties screen came up
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Now, please highlight the "Defaults" button and press ENTER. Done that, press ALT + A to apply the changes. Does this make any difference to the issue?
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Customer reply replied 2 years ago
it went back to the mouse properties screen
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, it's just not working this way. So we need to do this another way: do you have the System Restore window open on your screen now?
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Customer reply replied 2 years ago
ok, let me try one thing, hold on
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay.
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Customer reply replied 2 years ago
didnt work , ok what next
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Press ALT + TAB now and switch to the System Restore window. Once the System Restore window is active, check if you are able to use the TAB key to control the buttons in that window. Keep me posted.
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Customer reply replied 2 years ago
i got the RUN thingy open and cant get it off
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
1. Restart once.
2. Open up RUN.
3. Enter the following:
%systemroot%\system32\restore\rstrui.exe
4. System Restore will come up.
Are you able to highlight the buttons using the TAB key now?
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Customer reply replied 2 years ago
ok, hold on
Customer reply replied 2 years ago
yes highlight is working
Customer reply replied 2 years ago
its asking ; restore my computer to an earlier time. or create a restore point
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay, good. Now, highlight Next and press ENTER. At the next screen, use the TAB/Arrow keys/ENTER to select a date BEFORE you started having this issue, and then select Next > Finish.
Allow the restore to complete, and let me know please.
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Customer reply replied 2 years ago
i dont understand what you mean,to use the TAB/Arrow keys
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
After you selected Next - at the next screen, do you see a list of dates?
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Customer reply replied 2 years ago
no theres no dates on this screen
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Did you select "Restore my computer to an earlier time", then clicked Next?
Also, where exactly did you find the FN key earlier?
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Customer reply replied 2 years ago
the FN key is on the lowerleft hand side of my key board , and i dont know which of the two options on the other screen was clicked, i ask if it mattered and you didnt answer
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Okay. Sorry, I won't be able to assist you further with this issue . I'll open up your question to our other experts now, who can take this further. Thank you.
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Customer reply replied 2 years ago
then what
Tech Support Specialist: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,118
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Hi, I'm Robert and I'll be helping you with your computer question.
have you got a usb mouse you can plug in ? that might help till you get the pad working. you can buy them at walmart for under 10 bucks and i find them at thrift shops for 3
you can try this procedure for doing the restore.
using the tab or the arrow keys should move the highlighted section the way clicking a mouse would. instead press the arrow key towards where you want it to be or just hit tab and it should jump around. look for what section is highlighted and you will see it move. when it is where you would have wanted to click. press the enter key and it will select it as if you clicked on it.
hold the windows logo key and hit R
in the box that appears type
rstrui.exe
hit enter
select restore to an earlier date
you will get a calendar with various restore points for each day
choose one for a date BEFORE the problem started
hit the ok /restore button
the system will start to shut itself down and a blue status line will come up in a box saying restoring your system settings.
when it finishes the system will restart itself.
hopefully everything will work the way it did on the date you selected
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Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,118
9,118 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

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Bachelor\u0027s Degree
506 satisfied customers
On my Windows XP laptop I continually get kicked out of
On my Windows XP laptop I continually get kicked out of websites and back to my yahoo homepage (75% of the time) or my yahoo email (15%) or other websites (10%). I've scanned for malware and it comes … read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
OneNote crashes on me a lot. I get the message it is not
OneNote crashes on me a lot. I get the message it is not responding. When I close it, I get this message. The exception unknown software exception (0ex0000002) occurred in the application at location … read more
Bryan
Bryan
Computer Support Specialist
12,173 satisfied customers
How do I recover my google password. Password about 5 months
Password ***** 5 months ago, I think also with the user name 5 months ago … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I am an existing customer.I want my magicJack installed and
I am an existing customer.I want my magicJack installed and get ready to start dialing … read more
Moses C
Moses C
Bsc
202 satisfied customers
I think Firefox just installed and update. It seems to be
I think Firefox just installed and update. It seems to be maxing out my CPU unit and it is freezing and crashing within only minutes of my starting it up. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
I just need to reset my password for trapshooters.com.
I just need to reset my password ***** trapshooters.com … read more
Moses C
Moses C
Bsc
202 satisfied customers
I have Edge, and it says my computer is locked. I'm getting
I have Edge, and it says my computer is locked. I'm getting a critical alert from Microsoft that my computer is infected by a virus or spyware, error #268D3, the phone number they give is(###) ###-###… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Marvin Chin here. Pc win 10. Pc recently updated with a
Pc recently updated with a solidstate HD after a crash. only problem is I cannot hear music from Linein using Realtek audio Manager. Drivers are updated. just not sure how to select the linein jack. I know the input is there. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I did a mess. I somehow have icons that are the real folder,
i somehow have icons that are the real folder, if i delete the icon, the contents on the other hard drive deletes itself … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I send e-mails but they are not received. I recently talked
I send e-mails but they are not received. I recently talked with Microsoft. My case no. is(###) ###-####… read more
PC_Wizzard
PC_Wizzard
IT Technician
32 satisfied customers
I need a factory reset disk for a K55A lapt, ASUS K55A, My
My friend forgot his password ***** a Win 8 upgraded to a Win 10 .. asked me if I could fix it ... I think he earaded the partition ... cause I cant do a factory reboot … read more
Mr.Med
Mr.Med
893 satisfied customers
It is my phone.. It is my phone that is blocked. Alcatel
it is my phone. My name is*****: What's the brand/model/Operating System (OS) of your computer? Customer: It is my phone that is blocked … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I think I got scammed by support sapien, how do I know.
I think I got scammed by support sapien, how do I know … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD AS
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD ***** I HAVE NEVER BEEN ASKED FOR IT. HELP!! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
IE Website Error Looping....cant get into any browser. HP
IE Website Error Looping....cant get into any browser … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
Im having trouble with TV giving message. Check your
check your connection and make sure your connections are tight and correct. Make sure your DVR is undone and re attached. Im not getting any other messages. I really need help ASA. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am having trouble opening Word Office Home & Student 2016
I am having trouble opening Word Office Home & Student 2016 for PC which I purchased 2***-**-****. I was given a Product Key (D4T9C-X7X43-M3G7K-VKMWM-Y2D7Z) . I do not know if this is still a valid "p… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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