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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5276
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My desk top computer died and I am trying to bring it back

This answer was rated:

My desk top computer died and I am trying to bring it back to life. Can I make a startup file from the old hard drive that would restore the operating system, programs and drivers onto the new hard drive? It was taking a long time to boot up and had slowed down a lot so I want to start from scratch and just transfer over the things I want.
Thanks,
Derek

Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Do you want to copy the data to the new hard drive?

Kamil Anwar :

OR do you want to clone the old hard drive to the new hard drive?

Kamil Anwar :

Cloning will not make any difference since it will have the exact same replica of the old hard drive.

Kamil Anwar :

I would recommend reinstalling windows, loading all the drivers then copy the data from the old drive (by setting it up as an external drive)

Customer:

I didn't want to clone it because like you said it would have the same slow issues

Customer:

One of my concerns is that I don't have the media operating system version of windows XP or the drivers

Customer:

That is why I was hoping I could collect the parts that I want from the old drive and put them on the new drive

Customer:

I thought a start up disc might accommodate that

Kamil Anwar :

That may result in more errors and that can be achieved by doing cloning.

Kamil Anwar :

What is happening with the old drive now?

Customer:

I didn't realize I could be selective in the cloning process

Kamil Anwar :

Does the system boots up to windows XP?

Customer:

The old drive is out of the case and the system boots up to my windows XP that I installed on it but it doesn't recognize the internal internet circuit.

Customer:

I installed windows xp when the old mother board was in place and I had converted over to a plug in internet card because the internal one died

Kamil Anwar :

So the only issue is with the internet card?

Customer:

The display driver is not correct which makes the display fuzzy

Kamil Anwar :

So it's the driver's issue only.

Kamil Anwar :

Have you tried downloading the correct drivers ?

Kamil Anwar :

And the only thing that has been changed is the internet card, right?

Customer:

I can't get online because the internet isn't working

Customer:

The mother board and the internet card

Kamil Anwar :

Can you tell me the model/part number of the motherboard?

Customer:

It is a GM5259E

Customer:

Gateway

Kamil Anwar :

That's the model number for the desktop computer.

Kamil Anwar :

What is the model / part number for the new motherboard?

Customer:

AZCZ60809390 AA D41668-502

Kamil Anwar :

Do you have another computer with access to internet and a USB/thumb drive?

Kamil Anwar :

OR did you get a CD with the new motherboard?

Customer:

This is the description of the new mother board,

Customer:

Gateway Cortez G2(NNN) NNN-NNNN LGA775
Intel 945G DDR2 LAN 7.1 HD Audio
Desktop Motherboard

Kamil Anwar :

Do you have another computer with access to internet and a USB/thumb drive OR did you get a CD with the new motherboard?

Customer:

I did not get a disc with the new board but I do Have another computer with a USB port

Kamil Anwar :

We can download the drivers for this motherboard and put them on the computer to fix issues.

Kamil Anwar :

Do you have a USB/Thumbdrive or an external drive?

Customer:

How big does it need to be

Kamil Anwar :

We can adjust with any size.

Customer:

Ok, i will go look

Kamil Anwar :

Thanks

Customer:

I have an 8G thumb drive

Kamil Anwar :

Great.

Kamil Anwar :

Is the old computer turned on?

Customer:

No

Kamil Anwar :

Please turn it on.

Customer:

Ok

Customer:

It is saying that my copy of windows needs to be activated

Kamil Anwar :

That's okay. You can activate it once you fix the drivers issue.

Kamil Anwar :

Are you on the desktop now?

Customer:

yes

Kamil Anwar :

Okay. Right click on the My Computer icon on the desktop and select Properties

Kamil Anwar :

Then tell me what does it says under System

Kamil Anwar :

Microsoft Windows XP Professional etc?

Customer:

It won't let me log into the computer without registering

Kamil Anwar :

Is it asking for the key?

Customer:

I already entered that when I installed windows xp

Kamil Anwar :

For some reason, it is not activated. Can you try to activate it again?

Customer:

It is asking me to activate windows

Kamil Anwar :

Please try to activate it again

Customer:

It gives me three options, active over the internet, over the phone or log off

Kamil Anwar :

Do it over the phone.

Customer:

Ok it is registered

Kamil Anwar :

Great.

Kamil Anwar :

Let's first check if internet is working or not, can you plug in the ethernet port at the back of the system?

Customer:

it is plugged in

Kamil Anwar :

Can you see if there is a light blinking or stable where the cable is plugged in

Customer:

The hardware wizard for the display came up

Kamil Anwar :

Check the back of the system where the ethernet cable is plugged in

Kamil Anwar :

Is there any light blinking or stable?

Customer:

the yellow and green light are both on

Kamil Anwar :

Hold the Windows key and Press R

Kamil Anwar :

Type: cmd

Kamil Anwar :

Click OK

Kamil Anwar :

In the black window that opens, type,

ping -t www.google.com

Then Hit Enter.

Customer:

ping request could not find host

Kamil Anwar :

Once you type that command, the screen will show some text.

Kamil Anwar :

Okay.

Kamil Anwar :

Hold the Windows key and Press R

Kamil Anwar :

Type: devmgmt.msc and Hit Enter.

Kamil Anwar :

Tell me what is listed under Network Adapters

Customer:

1394 net adapter

Kamil Anwar :

Just this one?

Customer:

yes

Kamil Anwar :

Click Action and Select Scan for Hardware Changes

Customer:

ok

Customer:

I see the same information

Kamil Anwar :

Do you have two network cards or just one?

Customer:

Just the internal network card is installed at this time. When I installed the new mother board I removed the plug in

Kamil Anwar :

Okay.

Kamil Anwar :

Please right-click on My Computer and Select Properties

Customer:

I installed the OS with the old mother board and the plug in

Kamil Anwar :

Tell me what is written under the System?

Customer:

Windows XP, Home edition, Version 2002, Service pack 1

Kamil Anwar :

Please connect the usb drive to this computer, then Click Here to download the LAN driver.

Kamil Anwar :

Copy this driver into the USB Drive.

Kamil Anwar :

Then connect the usb drive to the old computer, and run the driver's setup file.

Kamil Anwar :

Once the setup has finished, check if the network adapter then appears under Network Adapters in the Device Manager.

Kamil Anwar :

How is it going?

Customer:

I put the thumb drive into my computer and it doesn't acknowledge it

Customer:

I thought maybe it was too big so I got a smaller one and it still doesn't see it

Customer:

I tried the USB ports on the monitor and the computer

Kamil Anwar :

Can you go to device manager and check if any of the devices have a yellow icon with them?

Customer:

all of the devices under Other

Kamil Anwar :

right click on each of them and select uninstall

Customer:

USB disk is in that group

Kamil Anwar :

right click on each of them and select uninstall

Kamil Anwar :

then connect the usb to computer again and check if its detected

Customer:

It is not detected but the USB Disk came back on the device manager with the yellow icon

Kamil Anwar :

Can you check if the CD drive is working?

Customer:

ok

Customer:

yes

Kamil Anwar :

Do you have a Windows XP CD?

Customer:

yes

Kamil Anwar :

Let's do a repair install.

Customer:

ok

Kamil Anwar :

How many drivers are there on this old computer?

Kamil Anwar :

Is there any important data?

Kamil Anwar :

drives*

Customer:

Just the one, no important data

Customer:

I am looking at the windows XP options, I don't see a repair option

Kamil Anwar :

Okay. Then we can do a repair install without worrying about the data.

Kamil Anwar :

Can you boot the computer from the XP CD?

Customer:

ok

Kamil Anwar :

You need to boot it from the CD

Kamil Anwar :

After it has booted, you will see the "Welcome To Setup" screen, with the following options:

Kamil Anwar :

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Kamil Anwar :

Press Enter on this screen, Accept the Licence and Agreement by pressing F8.

Kamil Anwar :

Select the XP installation you want to repair from the list and press R to start the repair

Kamil Anwar :

Please follow steps as mentioned, do not press R when it initially shows the Welcome to Setup Screen, you need to press Enter and then select the Windows XP installation and Press R.

Customer:

ok, performing repair now

Kamil Anwar :

Great.

Customer:

I am at the welcome to microsoft window

Kamil Anwar :

Please proceed with on screen instructions and let me know when you see the desktop again.

Customer:

ok

Customer:

back to the desk top

Customer:

should I try the thumb drive again

Customer:

USB works, I can see the Prowin file

Customer:

I tried internet explorer and still now access

Customer:

no access

Kamil Anwar :

Okay.

Kamil Anwar :

Can you check Network Adapters in Device Manager

Kamil Anwar :

Tell me if it has any other adapter now listed under it?

Kamil Anwar :

Are you still there?

Customer:

How do I get the device manager again?

Kamil Anwar :

hold the windows key and press R

Kamil Anwar :

type: devmgmt.msc and Click OK

Customer:

It still just has 1394 net Adapter

Kamil Anwar :

Are there any devices listed with yellow marks?

Customer:

a bunch

Kamil Anwar :

Remove them all please

Customer:

done

Kamil Anwar :

Did you run the setup file from the USB drive?

Customer:

not yet

Kamil Anwar :

Please run the setup file and complete the setup.

Customer:

ok

Customer:

It is asking for Pro set or SNMP agent

Kamil Anwar :

Chose PRO set

Customer:

default is pro set

Kamil Anwar :

Click Next

Customer:

network adaptors shows new driver

Kamil Anwar :

You mean a new device appears under Network Adapters?

Customer:

yes

Kamil Anwar :

Okay. Please check if internet is working now

Customer:

yes

Kamil Anwar :

Okay. Great.

Kamil Anwar :

The repair process must have fixed a number of issues with the new motherboard.

Customer:

yes, but the display is still a little fuzzy

Kamil Anwar :

Please Click Here to download the new driver for graphics.

Kamil Anwar :

Put this driver into the USB drive.

Kamil Anwar :

open the drive on the old computer, copy the driver to your deskotp.

Kamil Anwar :

desktop*, extract the files and click on the setup file.

Kamil Anwar :

Run the setup and follow the instructions on screen.

Customer:

Much better

Kamil Anwar :

If you right click on the desktop, and select Display Properties -> Settings

Kamil Anwar :

You will be able to change the settings.

Customer:

ok

Customer:

the hardware wizard is trying to install drivers for the multimedia controller

Kamil Anwar :

You can click next, next to let it install.

Customer:

says it cannot find needed software

Kamil Anwar :

Okay. Go to Device Manager again, and remove any drivers with yellow marks.

Customer:

done

Kamil Anwar :

Download this driver by Clicking Here

Kamil Anwar :

Copy it to the usb, put the usb in the old computer and run the setup.

Customer:

I have the IDT audio control panel on the desk top but the multi media controller not configured correctly

Kamil Anwar :

Can you see the speakers icon in the tray (lower right)?

Customer:

Just the volume speaker

Kamil Anwar :

That's okay. You do not need to install anything else then.

Customer:

Ok, is there anything else we need to do?

Kamil Anwar :

That's it. We are setup now :)

Customer:

Thanks

Kamil Anwar :

You're Welcome.

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