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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have a Acer computer thats 7 years or so old, microsoft

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I have a Acer computer that's 7 years or so old, microsoft operating system not sure which one.
I have loss my desktop, it tries to ghost in but disappears. I keep getting this error message: options has failed to create the security options dialog. I have Norton Internet security but they will tell me I need access to the Internet with the machine in order to help. Is there anyway to get beyond this code and get the computer started to access the internet

My name is James

Welcome to Just Answer

HAve you tried starting the Machine in Safemode to see if you still have an issue?

Please do this

1) If the Machine is on Power it Off
2) Power the Machine on
3) As soon as it comes on Tap F8 >Keep Tapping
4) The advanced Boot Menu will come up
5) Scroll down to "safemode with networking" Press Enter

Let me know if the problem Still happend in Safemode

Cheers James
Customer: replied 3 years ago.

will advise when i check it later.


Thank You,

no problem

Let me know any Issues

James K. and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Yes it happens in safe mode. I have found out that a is a virus program. I uninstalled it but now when I try to axccess the internet via explorer the web address bar has: servicer cannot be found. All web addresses not state server cannot be found.


can you get online with any browser at all ?

Chrome, firefox ?
Customer: replied 3 years ago.

Thanks again, I was able to find out how to reconfigure back to the original specs. Norton is working with me from here. Not 100% yet.

Now trouble accessing the net. I'll deal with them.


Thank You