Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

Hi, I have a 10" EeePC 1005HAB. I tried to enter a website

and after it appears, this...
Hi, I have a 10" EeePC 1005HAB. I tried to enter a website and after it appears, this prompt shows up: (i don't know what a cache is, nevermind what to do with it. karla

Oops! Google Chrome could not connect to www.moneysmartfamily.com

Access a cached copy of www.­moneysmartfamily­.­com/­user
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/19/2013
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,229
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Specialist Sean S. :

Good afternoon

Specialist Sean S. :

My name is Sean and I look forward to helping you today

Specialist Sean S. :

The current time where I am is 2:19 p.m. EST

Specialist Sean S. :

Are you having trouble accessing the site www.moneysmartfamily.com ?

Customer:

hey sean, the time here is the same; boston

Customer:

yes

Specialist Sean S. :

Okay. Can you try to go the website again. I posted the link above

Specialist Sean S. :

and let me know if you have the same issue?

Customer:

i click on sign in and it doen

Customer:

doesn't do anyting,,..then the prompt comes up

Specialist Sean S. :

Okay. Are you connected to me via Chrome?

Specialist Sean S. :

or another browser?

Customer:

yes

Specialist Sean S. :

You'll have to start by deleting the cache, which will re-initiatilize the website settings of the site you want to access. However, it will require you restarting Chrome. Do you have another browser you can use to communicate with me on? Such as Internet Explorer?

Specialist Sean S. :

I can do a remote connect as well if you'd like

Customer:

i do have IE and mozilla too. come aboard!

Specialist Sean S. :

Okay. Please copy and paste this link to this page onto one of them

Specialist Sean S. :

and let me know when you are there

Specialist Sean S. :

I'll post

Specialist Sean S. :

the instructions for clearing the cache in Chrome now

Specialist Sean S. :

so you can do this once you've connected with me

Specialist Sean S. :

Delete all your data



  1. Click the Chrome menu Chrome menu on the browser toolbar.

  2. Select Tools.

  3. Select Clear browsing data.

  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.

  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

  6. Click Clear browsing data.

Specialist Sean S. :

In order to remote connect

Specialist Sean S. :

please do this

Specialist Sean S. :

Okay. Can you please allow me access again by doing the following:
-
Please go to this link ----> CLICK HERE
-
-Select START MEETING
-
-Let the software load
-
-Post the 9-digit code that's at the top of the screen on here.

Specialist Sean S. :

Let me know if you have any issues

Customer:

this is over my head, can you just come aboard and do it for me.

Specialist Sean S. :

Sure

Specialist Sean S. :

Can you click the link above


Specialist Sean S. :

it will take you to www.join.me

Specialist Sean S. :

click START MEETING

Specialist Sean S. :

and when the software load

Specialist Sean S. :

post the 9-digit number on here

Specialist Sean S. :

so I can enter it in and connect

Customer:

idid, and two downloads are at the bottomof my computer

Specialist Sean S. :

Okay

Specialist Sean S. :

Run the download once it's finished

Specialist Sean S. :

or it may just load

Specialist Sean S. :

not sure with Chrome

Customer:

start meeting/join meeting....i pressed start meeting but nothing is happening. this costs $ i see?

Specialist Sean S. :

No. It's free

Specialist Sean S. :

Click START MEETING....and check in the background behind this screen. If it loaded, you'll see a 9-digit number in a box up top

Customer:

doesn't look like it

Specialist Sean S. :

Try going to www.join.me in IE

Customer:

nothing is happening

Specialist Sean S. :

It usually launches as soon as you click START MEETING

Customer:

hold

Specialist Sean S. :

sure. no problem

Customer:

ok i think i got it

Specialist Sean S. :

Great

Specialist Sean S. :

What's the # XXXXX connect

Customer:

996-585-702

Specialist Sean S. :

Thanks. Connecting now

Specialist Sean S. :

It says SHARING PAUSED

Specialist Sean S. :

Is there something that needs to be pressed on your end to resume

Specialist Sean S. :

I'm connected

Customer:

try now

Specialist Sean S. :

^^ my page

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,229
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified
Specialist Sean S. and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago



sean it's happening again. karla


 


Optional Information:
Computer OS: Windows XP
Browser: Chrome

Already Tried:
help




Karla,

-

I'm sorry to see the issue has returned. When is a good time to take a look at it again?

-

Thanks,

Sean

Ask Your Own Computer Question
Ask Specialist Sean S. Your Own Question
Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,229
1,229 Satisfied Customers
Experience: 15+ years IT experience. A+, Net+, Security+ certified

Specialist Sean S. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been having problems with my computer not charging
Hi, I have been having problems with my computer not charging when i's plugged into my charger. It will work sometimes, but I haven't found a position it will consistently charge, it is very inconsist… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I am trying to delete a folder in Picture which is pinned.
I am trying to delete a folder in Picture which is pinned. When I select the folder and click on red X (which is delete) I get a message which says I need an administrator's permission. I AM THE ADMIN… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Nothing wrong. I got a virus 2 months ago and I lost all my
Hello , nothing wrong . I got a virus 2 months ago and I lost all my password ***** I do not remember the one for Skype .... I kept the same since years and never writ down .... Getting old does not h… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
My kindle keeps shutting off for a second and then comes
My kindle keeps shutting off for a second and then comes back on. Any way to fix … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
When i turn the laptop on I get a strange message, no lenovo
When i turn the laptop on I get a strange message, no lenovo logo just the message. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I have purchased Office 365 home division on the 10/1/2019
I have purchased Office 365 home division on the 10/1/2019 and downloaded on this computer which downloaded it to my microsoft account***@******.*** but should have been on my account***@******.*** wh… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
121 satisfied customers
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key displays £ - and - " key displays @ and vice versa. Can't find where to change this. Graeme,***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot sign on to my computer. Rejects my password. MyHp
I cannot sign on to my computer. Rejects my password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Want to change my e mail from to. Gmail google. Google
want to change my e mail from***@******.*** to***@******.*** … read more
Moses C
Moses C
Bsc
326 satisfied customers
I have forgotten my log in password and I do not have a
I have forgotten my log in password ***** I do not have a disk … read more
Moses C
Moses C
Bsc
326 satisfied customers
I cannot get any of the steps to work with recovering my
hi again i cannot get any of the steps to work with recovering my Email password ***** system says my account does not exist and i have been using it up until yesterday for a few years and am awaiting… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have not received any email since 3 0r 4 this afternoon. A
I have not received any email since 3 0r 4 this afternoon … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have just purchased an upgrade for windows 10 home to
I have just purchased an upgrade for windows 10 home to windows 10 pro as per O/N(###) ###-####and cannot locate the digital key to activate the upgrade - what do I do! … read more
Moses C
Moses C
Bsc
326 satisfied customers
I am trying to sign into my yahoo mail and can't because for
i am trying to sign into my yahoo mail and can't because for the access key but the number i had set up to my yahoo i no longer have that number my new number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I want to put an SSD drive inside my Asus AIO ET2230 and
I want to put an SSD drive inside my Asus AIO ET2230 and replace the hard disk. How do I open it up? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I was chatting with someone on skype but now I can't. Tried
I was chatting with someone on skype but now I can't … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is a good reliable color duplex desktop scanner that is more affordable ?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
565 satisfied customers
How are you? You have helped me a few times and I am back
HI Richard,How are you? You have helped me a few times and I am back for some more dumb non-tech person questions.I am in need of another computer - and I have noticed some on Sale. So, upon further r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x