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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37548
Experience:  Over 20 years of consulting to the IT industry
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mon nom Patrick Vermer MacBook Pro adresse [email protected]

This answer was rated:

mon nom Patrick Vermer

MacBook Pro

adresse [email protected] depuis Trois semaines

ancienne adresse:[email protected]

serveur de réception:

Port de réception : 995

Problem for receiving mails; no problem for réception

Could you change port of reception or imap if necessary

Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

the port needs to be 993, not 995

Can you change the port to 993 please and it should then work.

If you do not know how to, tell me which email program you are using please.

Thank you
Customer: replied 3 years ago.

le port 993 DOEN'WORK


APPLE ONLINE MADE A TEST It was ok on rest but not in fact on my servert


what to do ,

What is the error you get on port 993?

Customer: replied 3 years ago.

response : serveur on mail on port 993 is expired



if you go to

in your web browser, are you able to log in there?
Customer: replied 3 years ago.

with safari it is ok

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

NOW IT IS OK THE PROBLEM WAS A BAD CONFIGURATION BETWEEN MY OLD ADRESS :[email protected] and my new [email protected]


Now i receive all the mails

Thks for your help



Perfect Patrick!

you will be ok now.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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