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Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir, are you currently using the computer in question now?
we can go step by step together and fix it
are you using windows 7 or 8 ? (your operating system)
Windows 7 Home Edition
ok, for windows 7
please do this:
did this fix the problem? if not we can try to access it from the control panel
I selected Start but cannot find Search
when you press start, there must be a SEARCH BAR at bottom (you will not see a SEARCH text somewhere)
when you click your start button, at bottom do you see a small textbox?
(that you can enter text)
I did all. I now may have to wait for some time to see if it work at all. I also, may have to re boot and check if all works fine.
is it working now?
It seem to be working so far. May I know what was the potential problem?
How can I reuse the touch functionality in future without problems?
this must be a software or hardware problem, but i cannot be sure
Jerry, is there a chance I can contact you again on same problem after rebooting, if all needed? How?
do you know how to add this page to your favorites ? (bookmarks)
(and do you know how to access your recorded bookmarks)
I did just now... What next?
ok, you can restart your computer now and test it.
when done, you can just open this page
and i will be here waiting
I'm not sure about the later part
if you added this page to your favorites, do you know how to access it later ?
(do you know how to access a website from your favorites?)
ok, so you can do it (restart your computer, test it, and come back to this page from your favorites)
OK... I'll restart the computer now.
ok, i will be here waiting
welcome back, were you able to restart?
Hi again Jerry... It seem to be working OK so far. Can I ask you another question
happy to hear that. i will be happy to assist if i can. if i cannot help about your problem, you can ask another question from the homepage and experts who can fix the problem can communicate with you
Upon starting - I get this error message (Unable to open ITECIR Filter Drive - Error 2"
i am checking what this error means)
can you click your start button
go to SEARCH
and type this: msconfig
and press enter. when you are there, please let me know
can you go to STARTUP tab. do you see the DISABLE ALL button?
shall I disable all?
yes, and then press "apply" and then press "ok"
and then can you restart your computrer
i will be here waiting
you received the error message this time?
Thanks... I had the same error message
can you go to msconfig again
this time we will go to SERVICES tab
I'm there now
can you check "hide microsoft services" checkbox at bottom. and press disable all & press apply & press ok
and then restart
any problems? (error?)
Thanks... Same error message again. Shall I press OK? redo same things again?
can you go to msconfig, go to startup. can you press disable all and press apply. go to services, check "hide microsoft services" press disable all and press apply & ok and restart
I did all and it's coming up again :(
it seems there is a problem with video driver but i am not sure
if you want you can ask another question and tell about this problem. an expert who knows how to fix this, may come and fix it (and can also use remote assistance to assist remotely)
how can get rid of this message, if all possible?
if you want you can ask another question and tell about this problem. an expert who knows how to fix this, may come and fix it (and can also use remote assistance to assist remotely.)
OK Jerry ... Thank you for your help..great day man
you are welcome, if you were happy with my service, I'll be happy if you rate my service clicking on one of the smiley icons.have a nice day, best regards