Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

cannot send or receive my emails. You have an ad for me to

creat a mobile account. I...
cannot send or receive my emails. You have an ad for me to creat a mobile account. I don't have a mobile phone. please remove this ad and let me get to my emails
Show More
Show Less
Ask Your Own Computer Question
Answered in 15 minutes by:
11/3/2013
david
david, Computer Guru
Category: Computer
Satisfied Customers: 305
Experience: 6+ years of computer expertise
Verified

david :

i would be glad to help

david :

to begin can you provide your email addess and replace the @ symbol with the text ( at )

JACUSTOMER-sjlviclh- :

I don't have a phone I can text it is the telephone or here since I can't open my email.

david :

if someone wanted to send you an email, what email address would they use?

JACUSTOMER-sjlviclh- :

okay now what. google attached my email and I want it removed so I can get to my email..let's try again my email [email protected]

david :

ok now can you type the email but replace the @ symbol with ( at )

JACUSTOMER-sjlviclh- :

melarsen1103atgmail.com

JACUSTOMER-sjlviclh- :

correct

david :

ok, now what happens when you try to go to gmail.com to read your email from a web browser?

JACUSTOMER-sjlviclh- :

it is still there

david :

and are you able to read new messages from this page?

david :

and can you send emails at well?

david :

you can try sending an email to yourself to test this

JACUSTOMER-sjlviclh- :

from you, yes form this page

JACUSTOMER-sjlviclh- : [email protected]
david :

try sending an email to yourself and let me know if it comes up in your inbox

david :

it might take aminute to show up

david :

just create a new email and put your email address in the TO box and put anything you want for subject and the body

JACUSTOMER-sjlviclh- :

how do I do this? do I leave this page? I can't open my email to send myself an email. this is getting very upsetting

david :

you can open a new tab Ctrl+T

david :

and then go to gmail.com

david :

then compose

david :

and put your email address in the TO box and add anything to the SUBJECT and BODY sections

david :

and then send

david :

this will check if your inbox and outbox are working correctly

JACUSTOMER-sjlviclh- :

do I leave this page and go back to the beginning ? how do I get back to you

david :

if you open a new tab Ctrl+T to visit gmail, this page will stay open and you can click on the tab above to come back

david :

or you can bookmark this page and come back that way too

JACUSTOMER-sjlviclh- :

I will book mark this page but to go to ctrl where do I go I am sorry but I am not that computer savy

david :

on your keyboard, if you hold the control key (ctrl) and then hit T it will open a new tab so you can be on two websites at the same time

JACUSTOMER-sjlviclh- :

gotcha

david :

let me know once you've been able to receive an email sent from yourself

JACUSTOMER-sjlviclh- :

I id receive your email but not they way I would access my email I went to google.com then in the upper right hand corner was gmail. and also my gmail address. iwas able to send emails at first before I went to this other site just now and clicked and received your message. I lost you completely when I tried to got the ctrl and couldn't get back sorry. However when I went to bookmark and my gmail the ad was still there.

david :

ok, can you tell me the steps you take to get to the email page that is having problems

JACUSTOMER-sjlviclh- :

I go to bookmarks and scroll down to gmail.com and email comes up. but now I get this full page ad for a mobile acct. the window says gmail to melarsen etc. I cannot d/c it and get to my inbox.

david :

hmm, perhaps your bookmark needs to be updated

david :

if you just type in 'gmail.com' in your web browser and get to your email that way, do you see the ad?

JACUSTOMER-sjlviclh- :

I don't know I didn't just now when I received your email. but i didn't go to bookmarks to get back to you. Ihave not tried to go gmail that way, to be honest I don't know what works I f you want me to try I will but how do I get back to you ? it didn't work before.

david :

you can use the bookmark method to get back to me

david :

but try typing gmail.com in manually to get to your email

david :

let me know if that works

JACUSTOMER-sjlviclh- :

okay

JACUSTOMER-sjlviclh- :

it went directly to my emails no password XXXXX what do I do you mean to update my bookmarks. I have 2 sites that I bookmark 1 is gmail and 1 is mozilla.

david :

did the ad show up when you typed in gmail.com manually?

JACUSTOMER-sjlviclh- :

no

david :

ok, then i would click on your bookmarks, then right-click on your gmail bookmark and click properties

david :

then change the address so that it says:

david :

http://gmail.com

JACUSTOMER-sjlviclh- :

okay anything else?

david :

that should stop the ad from showing in the future

david :

that should be it

JACUSTOMER-sjlviclh- :

thanks David lets hope for the best

david :

if my solution works for you, pleas remember to rate our chat

david :

or if you still need help just let me know what isn't working

david
david, Computer Guru
Category: Computer
Satisfied Customers: 305
Experience: 6+ years of computer expertise
Verified
david and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

my email was acessable after we talked however when I went back I could not
get to my email again , a friend came by and showed me that on the site
there were 2 options sign in to email and creat a mobile acct. It was that
simple. your help was useless.ME

let me look at our chat history and i will get back to you
Ask Your Own Computer Question
Ask david Your Own Question
david
david
david, Computer Guru
Category: Computer
Satisfied Customers: 305
305 Satisfied Customers
Experience: 6+ years of computer expertise

david is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
We need to change our e-mail from caenergy.partners to
we need to change our e-mail from caenergy.partners to caenergypartners.com We do have both reserved through Godaddy … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
How to log into win 7 forgotten password. Gateway, laptop,
old computer hasnt been useds in awhile want to retrieve pics … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I was using my computer on my Visio TV when I got a message
I was using my computer on my Visio TV when I got a message saying resolution not supported … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I'm trying to update my email on facebook and it says its
I'm trying to update my email on facebook and it says its invalid … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Sorry its not the computer its the broadband connection. Its
Sorry its not the computer its the broadband connection … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Unable to sign into Skype after I was hacked sespite many
Unable to sign into Skype after I was hacked sespite many attempts and change of passwords … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I'm signing, more I can't open my email accountig. Yahoo.
The computer entering being doing very good, but since last night I'can reach my email box, after my sing-up made. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I accidentally removed the FB icon from the sidebar on the
I accidentally removed the FB icon from the sidebar on the left side of screen. This pops up when I turn on my desktop PC & then I can go quickly to FB, Gmail or whatever else I need. How do I get the… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Almost all of my bookmarks are gone after doing the update!
Almost all of my bookmarks are gone after doing the update! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am trying to install Photoshop Elements 2018 but can't
I am trying to install Photoshop Elements 2018 but can't find my serial number. I bought it at Staples & the serial no. is not on the disc sleeve or anywhere else. The serial no. on my bill is too lon… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
My voicemail on this phone is supposedly full and I've not
My voicemail on this phone is supposedly full and I've not been able to empty it. The technician I spoke to last evening thought he had gotten it emptied but it appears that it's still full. I tried t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't sign on to my email. Earlier today I signed my
I can't sign on to my email. Earlier today I signed my friend on my her email on my computer. We both have Yahoo Account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do you give your Microsoft account an email address?
How do you give your Microsoft account an email address? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I got a new iPad and can't get my Skype ba k. I tried
I got a new iPad and can't get my Skype ba k. I tried getting in through my email and it looks like it is a new account. This is fine, but it won't accept my MasterCard which I know is good. How can I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have 2 emails with gmail .******* and woodlandwalker1944.
I have 2 emails with gmail .******* and woodlandwalker1944. Both are all scrambled. Unfortunately I am a 75 year old with very little knowledge of computers. I get my email, check weather and do some … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am trying to manufacture reset a Asus SonicMaster laptop.
I am trying to manufacture reset a Asus SonicMaster laptop … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
39 satisfied customers
I just bought a Dell computer ($400) and goofed up my
I just bought a Dell computer ($400) and goofed up my password ***** - to open up the start screen to my email (*****@******.***) and now am completely frozen out. I am not a hack but a real old guy s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My toshiba will not power up. When I press my power button
Hi, My toshiba will not power up. When I press my power button it lights up for 2 seconds and shuts right back off. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x