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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
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Experience:  Computer Technician
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My computer wont load past the acer screen. Not sure how to

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My computer wont load past the acer screen. Not sure how to fix?

My name is Randy.
I will assist you with your Acer computer.
If your computer will not load into the Windows Operating System, you can access the Acer eRecovery Management before Windows starts.

Use the following steps to start the system recovery:

  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the left Alt, and the F10 keys.
  3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
  4. After the Acer eRecovery Management application has loaded, select your restore type.
  5. Read the notice, and then click Next when you are ready.
  6. Click Next to begin the restore process. The restore can take anywhere from 10 minutes up to an hour.
  7. Once the restore is complete your computer will load Windows and start installing your drivers and software. Your computer may reboot several times during this process. After everything is complete your computer will be like it was when you first purchased it.
Customer: replied 3 years ago.



Nothing happens when I press the left ALT and F10 keys????

If the steps above do not work, you will need to use recovery media to restore your system. Do you have a set of Acer Recovery Media?

Do you have another Acer computer?

Customer: replied 3 years ago.

Thanks Randy,


I don't have any recovery media. Is this available for purchase anywhere?

I am sorry about that. I have the disc but it is 3 dvds, 10.15 GB. The file is to large to upload. You can purchase the recovery disc here. >>>>PLEASE CLICK HERE<<<,
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