How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15908
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
Type Your Computer Question Here...
James is online now
A new question is answered every 9 seconds

I have a Lenovo laptop . It crashed on me and I forgot the

This answer was rated:

I have a Lenovo laptop .
It crashed on me and I forgot the password XXXXX open the computer.
What do I need to do to make it work again.
I bough it 2005.

Do you mean the Windows password?


Customer: replied 3 years ago.


The password XXXXX open up the computer,before you be able to use the window

Ok - I understand. You mean the BIOS password.

There is no way in the world to break or hack or change this password XXXXX are you sure you cannot remember it?

Customer: replied 3 years ago.

I cant find it and forgot what it is.

I understand.

The only way to get around this would be to replace the laptop's motherboard - which is quite expensive (around $400).
I highly recommend you try as many passwords as you can. You can't cause damage, and it will not premanently lock the computer.
After each 3 attempts, you will need to power it off and back on.

Lenovo has amazing security features, and they designed the laptop to be completely proof to any password XXXXX without knowing the password.

If you do want/need to replace the motherboard, you can send the comptuer out to a mail in service that will do it for you. A good one is
They do a good job, and their prices are very reasonable.

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

Giving you the facts as they are is bad service?
Customer: replied 3 years ago.

No James. Not enough that I lost the computer now I am afraid to ask for help because I loose no matter what.

Bill, you can try passwords, and you can have the motherboard replaced.

since you are saying my service is not bad, I'd appreciate it if you can change it to a good service using the faces below - thank you!
James and 3 other Computer Specialists are ready to help you