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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My computer recently had a virus and I had to reinstall from

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My computer recently had a virus and I had to reinstall from an image backup. I had not installed my office 2013 until after I made the backup. I am now trying to reinstall Windows 2013 (for which I have a valid license key.) But am unable to do it. This is apparently similar to the question I had on 5/5/2013. I would like to install the 32-bit program for which I have and ISO file on my computer since Microsoft says this is the preferable windows office to use.  I have used the uninstall to try to uninstall office 2010 64-bit. I get error messages that tell me I still have 64-bit office when I tried to install the 32-bit version and also an error message that I still have 32-bit office files when tried to install the 64-bit


My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

that sounds good to me. Let me know how to connect.

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Customer: replied 3 years ago.

okay if you want to call me my number is XXXXX

Remote Fix
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