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Cris, Support Specialist
Category: Computer
Satisfied Customers: 6367
Experience:  10 years of IT experience in both business and residential.
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I have XP on my computer. I have my E-mail with Google. My

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I have XP on my computer. I have my E-mail with Google. My address [email protected] My E-mail is extremely slow. Most of the time I get a pop-pop saying that the program is non-responsive. It has a "wait" button and a "close" button. When I hit either one, I get another screen that says "snap" and "reload" What can I do to correct this situation?

Thanks for asking your question, my name is XXXXX XXXXX I'll be glad to assist you.

What browser are you using to access your Gmail account, Internet Explorer?
Customer: replied 3 years ago.

Yes, Internet Explorer

Please try reset your browser by doing the following:

From Internet Explorer click on Tools at the top. On the drop down click on "Internet Options".

A box will appear, click on the Advanced tab. Then click on the Reset box.

Do not place a check box in the delete personal data box. Click on the Reset button.

The browser will reset and prompt you to close out and re-open.

Test out your issue and let me know the outcome.
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