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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37451
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I can access facebook on my cell, but absolutely no computers

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I can access facebook on my cell, but absolutely no computers in the house can access the site. Other pages online are available, but I get the message

webpage is not available.....GOOGLE CHROME
The server at is taking too long to respond......FIREFOX

Can somebody please tell me what is going on?

Hello Martin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. When did this issue first occur? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

Thank you

Customer: replied 3 years ago.

will this give access to my computer? Sorry for being blunt, but I have had very bad experience with that in the past.

If logging to screen connect will just open chat, I have no problem.

Sorry, yes, it will, but you can see everything I do on the screen, and you can stop any time using your mouse; this makes troubleshooting quicker.

Otherwise, I can provide you written instructions / steps you can try on yourself.


Please let me know your option. Thank you,

Customer: replied 3 years ago.

give me a moment to use the restroom, and I will link it.


Again please forgive the hesitation.

No problem. OK. Thank you
Customer: replied 3 years ago.

nothing is happening


I will chat with you in a second. Thank you
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you