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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Hello John, My problem is similar to a question you answered

This answer was rated:

Hello John,
My problem is similar to a question you answered a year ago for a customer.
I have Windows Vista and Mircrosoft 2010. When I try to open a docx attachment in yahoo, it saves in wordpad and is unreadable. Any suggestions?
Debbie
Hi, and thank you for asking your question.

May I remote in to your computer now, and take a look at this issue for you? Do let me know.

Regards
Customer: replied 4 years ago.
So you are assisting me instead of John?
Yes, I'm afraid John is unavailable on the site, at the moment. If you would like to work with him, and for me to convey a message to him instead, just let me know. Thanks!

Regards
Customer: replied 4 years ago.
You may remotely access my pc
Okay; let's do a remote session now. Please open up the following link:
https://join.me/

Click on the orange 'start meeting' button, then download and install the join.me application. A 9-digit code (join.me/XXX-XXX-XXX) should automatically show up at the top of your screen accordingly.

Just reply back here with the code, and I'll be remotely connected.

Regards

Customer: replied 4 years ago.
XXXXXXXXX
I'm sorry, the code was crossed out in your reply - could you just include a couple of spaces in the code, and re-send it? Thanks!

Regards
Customer: replied 4 years ago.
128-627-264
Issue resolved; thanks!

Regards
Bryan and 8 other Computer Specialists are ready to help you