How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brandon M. Your Own Question
Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6977
Experience:  Currently an IT Manager for law firm. Work with Exchange, Blackberries, MS Office daily
12024030
Type Your Computer Question Here...
Brandon M. is online now
A new question is answered every 9 seconds

how can I get a password XXXXX the gateway solo 2150 lap top

This answer was rated:

how can I get a password XXXXX the gateway solo 2150 lap top I bought in a auction and I cant get in cause it has a password? thanks

Brandon M. :

Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

Brandon M. :

I understand that the computer is running Windows 98?

Customer:

hi I need to get a password XXXXX a computer I got in a auction can you help me

Customer:

yes windows 98

Brandon M. :

If you click Cancel, does it just prompt you again or does it log you in?

Customer:

prompt me for password

Brandon M. :

Ok, so we can't bypass. Do you have a way to burn a CD?

Customer:

I can burn cd"s on my computer id that what you mean?

Customer:

sorry meant is

Brandon M. :

Yes, exactly. Thanks. We may need to burn a CD

Customer:

CD for what? I am not real good on computers what would we do with a burn cd

Brandon M. :

We may need to put some software on a CD and put it in the Gateway laptop - does it have a CD drive?

Customer:

it has the drive o put the windows 98 cd in

Customer:

I put

Customer:

is that the one

Brandon M. :

No, we will create a new disc.

Customer:

ok hope I can do this

Brandon M. :

Something else to try - try using the username of "administrator" (without quotes) and no password (blank) and press enter.

Customer:

how do I know what the asministrator name is?

Brandon M. :

That is the name

Brandon M. :

administrator

Customer:

it just comes back for me to put a HDDO password

Brandon M. :

Ohh! Is this a black screen with white text?

Customer:

yes and some gree writing on it to

Customer:

green

Brandon M. :

Ok, can you tell me everything it says?

Customer:

at top of screen in green saids magicgraph 128xd 48 svga bios version 1.19.000.nmg4 copyright 1994-97 all rights reserved vesa/2.0 bios extensions enabled...... then white writing said's..... configuring panel 00-18=bit xga tft Bios version 10.11 fixed disk 0: Hitachi CD-Rom drive:identifi mouse initialized....ok hope I got it all down right

Customer:

sorry after 48 it has a k

Customer:

sorry after configuring panel 00- was color 18-bit sorry missed that

Customer:

oh and after that it said booting panel only display mode so sorry

Brandon M. :

Hrm, sounds like they had some hardware security. Sadly, I'm not sure you are going to be able to get around this. This is a BIOS password.

Customer:

oh no

Customer:

so I got a computer that I cant use

Brandon M. :

Yeah, and I am more on the side of unlikely due to the fact that it is a laptop. Computers have batteries that, back in that era, you could remove the battery to clear that password. Laptops batteries are builtin and cannot be removed.

Brandon M. :

Unfortunately, I am afraid that may be true.

Customer:

that's my luck oh well thanks

Brandon M. :

You might be able to if you take it apart but I wouldn't recommend that at all.

Brandon M. :

I hope I have been helpful today. If you have no further questions regarding this, please be sure to rate in the lower right corner. Remember to rate based on the service you received, not based on the circumstances.

Customer:

I don't know a computer good enough to do that so nope I wont

Customer:

thanks have a good day

Brandon M. :

You as well. Please be sure to rate to close the session.

Brandon M. and 7 other Computer Specialists are ready to help you

Related Computer Questions