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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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The boot screen keeps coming on and going off. The Transformer

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The boot screen keeps coming on and going off. The Transformer doesn't boot up. I've tried pressing and holding the power button but it has no effect.

Marco :

Hi there,

Marco :

My name is XXXXX XXXXX I'll be assisting you with this issue.

Marco :

Can you please tell me the model and brand of the computer/laptop.

Customer:

ASUS Transformer Pad tf300

Marco :

does the transfomer show that it's charging if you have the power connected to it?

Marco :

it sounds like there is no power

Customer:

I do not have the power connected

Marco :

ok try to connect power

Customer:

No change

Marco :

ok let it charge for a little while

Marco :

when did this problem occur?

Customer:

This just started this afternoon.

Marco :

do you know how much battery was left?

Customer:

I was using it this morning and it was fully charged before I left for work.

Marco :

are you charging via USB or via a power point?

Customer:

A power point

Marco :

the only thing i can think of is to press the reset button

Marco :

it's a small hole

Marco :

the only problem with the reset

Marco :

is that the data will be lost

Customer:

Volatile data or stored data?

Marco :

i believe its stored data

Marco :

it will basically be like when you purchased it

Customer:

So it will restore the pad to it's new condition?

Marco :

no the reset button just resets it

Marco :

a hard reset will restore it to factory

Marco :

that will wipe all your data

Marco :

a reset just shuts it down and restarts it

Marco :

have you tried that?

Customer:

OK, I'll have to find a needle. It's a really small hole.

Customer:

That doesn't do anything

Marco :

the final option is to perform the hard reset

Marco :

You need to unplug the power cord and shut the unit off

Marco :

make sure its completely shut off

Marco :

then press and hold the vol down and power button at the same time for about 10-12 seconds

Marco :

until the screen appears and you will see some small print at the top left of the screen

Marco :

then let them both go

Customer:

I can't shut it down because the power button has no effect.

Marco :

hold it for about 20 seconds

Customer:

Do you still want n]me to try the hard reset?

Marco :

yes the hard reset is the only option.

Customer:

OK, I did that and there is the android robot image was on the screen and now it's back to the boot screen going on and off.

Marco :

oh it should have started the recovery process after the robot image

Marco :

sounds like it could be a hardware problem

Marco :

when did you purchase the unit?

Customer:

Last December

Marco :

ok so it's still under warranty

Marco :

do you want to try the hard reset again

Marco :

just to make sure

Customer:

I'll have to investigate that. I bought it on eBay.

Marco :

and have the power cable connected

Customer:

Yes and it's doing the same thing.

Marco :

do you have any sd card connected

Marco :

or anything else besides the power cable connected?

Customer:

No

Marco :

ok then most likely a hardware problem

Customer:

Ok, I'll check the warranty and go from there. Thank you for your assistance.

Marco :

No problems

Marco :

have a great day and all the best

Marco :

if you can take a minute to rate my services by clicking the smiley faces

Marco :

that will be great

Marco and 2 other Computer Specialists are ready to help you