Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I e-mailed two days ago about my old login and password XXXXX

working! To date...
I e-mailed two days ago about my old login and password XXXXX working! To date have had no response! My secret question was not working so I need a new one - how do I change that without my password XXXXX working?
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/24/2013
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,034
Experience: Certified Computer expert with over 10 years experience.
Verified
Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

Can you please let me know some more information about your problem? Is this your email account and if so who is your email provider, is it yahoo, hotmail, gmail or someone else?

As you can see this website is called just answer which allows you to speak with a verified professional such as myself but the site is not affiliated with any specific copmpany so I will need as much information about your issue as possible so I may help.

Thank you,
Chris
Ask Your Own Computer Question
Customer reply replied 4 years ago

my old login was:[email protected], and that is the one I need back. My current login [email protected] I need to know how to change my secret question on my old login as the one that is currently there is not accepting my answer!!

For privacy reasons fill email addresses are blocked from my view so I cannot see what you typed above. I need you to tell me who the provider is, just tell me the second part of the address please, for example @yahoo.com
Ask Your Own Computer Question
Customer reply replied 4 years ago

@yahoo.com

Great thank you for confirming, now you had mentioned that you emailed two days ago, who exactly did you email?

Yahoo has a procedure that you must follow when your security question is not working, did you fill out a form and submit it?
Ask Your Own Computer Question
Customer reply replied 4 years ago

Yes, I filled out a form using Yahoo's contact us.

Ok and did you ever receive any type of confirmation email to the contact email account you provided? You should have received an incident ID number, do you have that?

Ask Your Own Computer Question
Customer reply replied 4 years ago

No, since I cannot access my e-mail account, how can I receive an incident report??

Ok it sounds like you may not have filled out the form entirely correctly because if you did you would have received an incident ID to your alternate email account.

You must provide an email account that yahoo can contact you at to get back into the account.

Please carefull follow my instructions to properly submit the form so you can get back in.

You must fill out a ticket to contact yahoo support, when this is done properly you will receive an incident ID for reference upon successful submission. This is the only way to get around this problem.

Follow these instructions for proper submission of the form.

First and most importantly you need an email account that yahoo can contact you at, it needs to be a non yahoo account.

If you do not have one please go to https://accounts.google.com/SignUp and create a Gmail account.

Once you have created the gmail account do the following.

1. Make sure you are not logged into any yahoo account and Click on the following link.
http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

2. Use the drop down menus to computer the form as follows. Yahoo account, password XXXXX in, unable to sign in. Here is a picture so you know what I mean:
graphic

3. Once you have filled those out click Email a Support Agent at the bottom of the screen.

4. Next you will be brought to a form that you need to fill out. Under detailed description explain that you cannot answer the security question.Next skip error message and attach a screen shot. Enter the Yahoo address that is having the issue and under the "where can we contact you" enter your non yahoo address. Next enter your first and last name and zip code and alternate email address. Next type what you thought the security question answer was. If you can only remember 1 of the questions just enter the one.

5. When finished enter the squigly letters in the box and submit the form. It may take yahoo a few days to reply because it takes time to verify the information.

Immediately after submitting you will be shown your incident ID and also should receive an email with that information to your non yahoo account you provided.

If you get confused or need help during any part of the process please do not hesitate to reply to me and let me know so I can further assist.

I would kindly ask you to remember when you are asked to rate my service you are rating me personally. You are not rating Yahoo or their procedures or your frustration with the situation which I know is difficult.

Thank You
-Chris
Ask Your Own Computer Question
Customer reply replied 4 years ago

In para. 4 you state attach a screen shot - what is this? Then in the same para. you mention what I thought the security question was, should that be what I thought the question should have been?


 


There is also the question that they do not seem to accept my password, even though the password XXXXX XXXXX I have been using for 13 years!! What can I do about that?

Let me explain a bit further. Your password XXXXX not be working for a number of reason, such as someone tried to break into the account. Now when this happens you need to reset the password XXXXX in order to reset the password XXXXX must verify that this is your account with the security question which you do not know.

So , yes you would answer what you though the security question and answer may have been, if you do not know you can just say type that you do not know..

Please try to fill out the form, if you are able to get the incident ID then you will know it was successful.
-Chris
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,034
Experience: Certified Computer expert with over 10 years experience.
Verified
Chris L. and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,034
5,034 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have Edge, and it says my computer is locked. I'm getting
I have Edge, and it says my computer is locked. I'm getting a critical alert from Microsoft that my computer is infected by a virus or spyware, error #268D3, the phone number they give is(###) ###-###… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Marvin Chin here. Pc win 10. Pc recently updated with a
Pc recently updated with a solidstate HD after a crash. only problem is I cannot hear music from Linein using Realtek audio Manager. Drivers are updated. just not sure how to select the linein jack. I know the input is there. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
663 satisfied customers
I need a factory reset disk for a K55A lapt, ASUS K55A, My
My friend forgot his password ***** a Win 8 upgraded to a Win 10 .. asked me if I could fix it ... I think he earaded the partition ... cause I cant do a factory reboot … read more
Mr.Med
Mr.Med
893 satisfied customers
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD AS
I CAN'T GET INTO MY EMAIL. I CAN'T REEMEMBER MY PASSWORD ***** I HAVE NEVER BEEN ASKED FOR IT. HELP!! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
It is my phone.. It is my phone that is blocked. Alcatel
it is my phone. My name is*****: What's the brand/model/Operating System (OS) of your computer? Customer: It is my phone that is blocked … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I think I got scammed by support sapien, how do I know.
I think I got scammed by support sapien, how do I know … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
663 satisfied customers
I am having trouble opening Word Office Home & Student 2016
I am having trouble opening Word Office Home & Student 2016 for PC which I purchased 2***-**-****. I was given a Product Key (D4T9C-X7X43-M3G7K-VKMWM-Y2D7Z) . I do not know if this is still a valid "p… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
663 satisfied customers
I use Microsoft Live Mail to access and manage my g mail
I use Microsoft Live Mail to access and manage my g mail account. For an entirely independent reason, I changed my gmail password ***** google will no longer accept a login fro Live Mail … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I just got a new cell phone can i use this numger on line.
i just got a new cell phone can i use this numger on line … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
27 satisfied customers
Need to retrieve previous Email account for Email. Previous
Need to retrieve previous Email account for Email. Previous was :***@******.***. Now is***@******.*** … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
422 satisfied customers
I tried to log in to my Facebook after deactivating my
Hi! I tried to log in to my Facebook after deactivating my account. When i took it back I got the code generator long story stort, I pressed send code again to many Times. I forgot that my fb is conne… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
How do I turn on typing in Google? Hold on...I need go
How do I turn on typing in Google? JA: What kind of computer do you have? Customer: Hold on...I need go check. One Sec. JA: Have you installed any updates recently? Customer: not that I know of. Let m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I cannot register my malware protection product. IBM Lenovo
I purchased your malware product today and received a registration code that does not work.… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
27 satisfied customers
Something wrong with my email it will not let me open emails
Hi something wrong with my email it will not let me open emails ***@******.*** then it blocks them … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Nothing on my computer....trying to locate some who uses
nothing on my computer....trying to locate some who uses Skype in Ukraine....how do I do that? … read more
Chris L.
Chris L.
Support Specialist
5,034 satisfied customers
The Google search feature for the Ohio Agricultural
The Google search feature for the Ohio Agricultural Department ends up with my phone number. The Ag Dept is in Columbus; I'm in Bowling Green. I'm really tired of getting phone calls for the Ag. Dept.… read more
PC_Wizzard
PC_Wizzard
IT Technician
32 satisfied customers
Is there a way in which I can move my Outlook 2007 porgram,
Is there a way in which I can move my Outlook 2007 porgram, including all (All Mail, Task, Business Manager Contacts, and Notes) from one computer to another? Both computers are running Windows XP Pro… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I need to know the Gmail and the password that was used to
i need to know the Gmail and the password ***** was used to sign in in my google gmile on nov10 itcame from my motorola 3 G Phone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x