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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13453
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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HiI made a mistake and sent a very heavy file (40MGB) through

This answer was rated:

Hi
I made a mistake and sent a very heavy file (40MGB) through outlook.
The file is "stuck" in the sent files for 4 days
PLEASE - HOW DO I DELETE IT? (I've pressed 'delete' but nothing happens)

Thanks
Hi, and thank you for asking your question.

Could you let me know the version of Outlook, e.g. 2007, 2010, you are using, please? Also, may I remote in to your computer now, and take a look at the issue for you?

Regards
Customer: replied 3 years ago.


Outlook 2010


 


And you may remote

Customer: replied 3 years ago.

Outlook 2010

Hello, It seems that no one has responded to you in some time.

My name is XXXXX XXXXX I would like to assist you with this issue.

What we want to try and do, is first tell outlook to go offline..

And then, we want to try and delete the message while outlook is offline, or else move the message from the sent folder into another folder, such as drafts.. Where we can then delete it.. ( or at least get it out of the folder)

Once deleted we want to take outlook back online, and then you should be back to normal operation.

The page below covers the process with more detail.

http://support.microsoft.com/kb/2663435


If you get stuck or have any questions, please let me know.


I strive to provide great service, and greatly appreciate a rating of excellent below when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 3 years ago.

How do I delete a message with Outlook offline?


 


The link you sent me was not very helpful :(


If you would like, I can connect to your computer from here to help you do so.

That offer being made..

You need to click the send receive tab on outlook, and then click work offline

Work offline can be found here


  1. Click Send/Receive.

Work Offline command on the ribbon indicating Offline is on

Then, go to your sent items folder, and either try to delete the message.. Or try to mobve it.

If that doesnt help, send a reply and let me know where your getting stuck.

Dustin S.

Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13453
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Dustin and 5 other Computer Specialists are ready to help you
Hi, thank you for your continued patience; I'm the original expert who had responded to you. Let's do a remote session now.

You just need to click on the following session link:
http://166.78.231.170:8040/?Session=6210a91f-1172-4e1a-85c7-1fd76a4d65dd

Join the session, and RUN the downloaded application - and I'll be remotely connected. Thanks!

Regards
If you do face any issues while connecting to the remote session, just reply back to me on this page - I'll resolve this issue with Outlook quickly for you remotely. Thank you.

Regards
HI.. It appears you have just rated my answer.. So Im going to assume that you were able to try it out,

and then make some progress wiith deleting the file?

Thank you for clarifying,

Dustin S.
Hi again,

So, we resolved the issue through remote access now, but it looks like you inadvertently rated the other expert's answer, instead of mine. Could you just clarify whose answer did you mean to accept, so that I can take care of it for you? Thanks!

Regards
Customer: replied 3 years ago.

Yours, of course


Sorry

Not an issue; thank you for the clarification, and have a good day! I'll take care of it for you now. :)

Regards