How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9021
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

password XXXXX accepted for

This answer was rated:

password XXXXX accepted for -trying to access site to get postal exam results for user name kennykoss

Hi, I'm Robert and I'll be helping you with your computer question.


there should be a lost password XXXXX on the page where you login


what happens when you try that ?

Customer: replied 3 years ago.

it referred me to your service


go back to the link


put in your user id

click the "forgot password" on the top right


it will ask you for your mothers maiden name

Customer: replied 3 years ago.

you said you will work me until I am happy - I am NOT happy and still waiting on reply

Customer: replied 3 years ago.

It still did not take my password- did not ask for mothers maiden name- message said - no security info for login entered try again- I did - same result -referred me to your service - also, I was able to login on my phone but could not access my notice of results - again instructed to notify your service

There is also a link on the top right for forgot user id.


Try that one maybe you have the id wrong.

Robert M. and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

No luck with that either