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Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
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Michelle, you are working on my problem now. Can I log off,

This answer was rated:

Michelle, you are working on my problem now. Can I log off, or just leave this page open?

Michelle :

Hi,

Michelle :

please tell me the problem i do not see your post.

Customer:

I again say this: I can't read sent or recieved Emails They can't be opened at which time a message appears it says an error 45 has occurred retry. Nothing works.

Michelle :

What email service are you using please tell me @gmail, @att.net example

Michelle :

dont give your full email address just the end part @

Customer:

Yahoo

Customer:

yahoo.com

Michelle :

is it the yahoo paid mail or the free mail yahoo.com

Customer:

free mail yahoo.com

Michelle :

Thanks for the info

Michelle :

may i do a screensharing and fix the problem for you

Customer:

yes

Michelle :

ok let me give you a link then

Michelle :

Click on the link to start the remote session

Michelle :

let me know if its running

Customer:

Hi Again

Michelle :

Hi, did you click on the link

Customer:

Michelle I have given the info three times now..Losing patience

Michelle :

sir you are basically posting new questions please use this only chat windows to communicate

Michelle :

posting new question will go into question list and any other expert can answer or lock

Michelle :

please close all the other windows and chat with me on this window

Michelle :

ok looks good

Michelle :

we are getting connected now

Michelle :

The following procedure details the process to Hard Reset your NOOKcolor device. Doing so will perform a factory reset of the NOOKcolor which de-registers your device as well as erases all local content such as contacts, sideloaded documents, personal information, 4 digit passcodes, etc.

1.Ensure your NOOKcolor is powered off; to do so, depress the power button for 5 seconds. Your LCD screen should turn off

2.With your NOOKcolor powered off, Hold the Home Key (NOOK “n,” logo below the LCD), while simultaneously depressing the Power Button for up to 25 seconds.

3. Your NOOKcolor will begin the start up process, Do NOT let go until a confirmation window appears asking if you would like to, “Factory Reset Your Device?” This will De-Register as well as erase all content and information on your NOOKcolor (Including the 4 Digit Pass-code

4. Depress the Home Key to continue with the Factory Reset

5. Depress the Home Key again to Confirm

6. Your device will now begin the clearing process. Upon completion you will regain access to your NOOKcolor however all account and personal information (email, contacts, pass-code, credit card, etc..) will be deleted from your device. You will then be able to Re-Register your NOOKcolor and start anew

Michelle :

Please ignore the nook answer accidentally posted

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, please provide a rating by clicking on the smiley below to complete the rating and end the chat. If you have any question or need more help please let me know so l can continue to help you. Thank you.

Michelle :

I will exit the remote screen now

Michelle :

if you have any question please feel free to ask.

Customer:

can i close now

Michelle :

hit the green submit button it will close

Michelle :

as you hit ok

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