How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marco Your Own Question
Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
72952988
Type Your Computer Question Here...
Marco is online now
A new question is answered every 9 seconds

I am having trouble logging into Facebook due to losing my

This answer was rated:

I am having trouble logging into Facebook due to losing my phone and having set up A code generator with Facebook app. And I have no familiar browsers to log into from.....help

Marco :

Hi there,

Marco :

Are you having problems trying to get into your facebook account?

Customer:

Yes sir

Marco :

you have forgotten your password?

Customer:

No I have those for certain I just had added the extra security that Facebook offers the "code generator" that requires anytime u log into it you have to refer to the phone you set it up with and I have coincidentally lost that phone

Marco :

I see

Marco :

what phone do you have now?

Marco :

or you don't have one at all?

Customer:

Each time I log in from anything other than my phone that's now lost it asks the 6 digit code which I can no longer get due the obviously I've lost my phone

Marco :

do you have any of the codes saved?

Marco :

somehwere?

Customer:

I have a blackberry z10

Marco :

ok that won't work

Marco :

what you need to do now is file a report

Customer:

Same phone # XXXXX

Marco :

<click here>

Marco :

the code generator app only works on the android and iphone

Marco :

there isn't one with the blackberry

Customer:

I can't even open Facebook now without that code. I have three time filed that same report but never any response I even sit and wait for the text from login approvals code but they never come

Customer:

I have an android I can set it up with

Marco :

I see so you went to that site and you've already files a report

Marco :

yes use the android

Customer:

Yes sir

Customer:

Do they have a customer service I could call

Marco :

no unfortunately we can only use chat

Marco :

i would suggest you use the android

Marco :

install the apps

Marco :

and then try

Marco :

just make sure you have the sim in there android

Customer:

Ok I'll try now be right back

Marco :

ok i will wait for you here

Marco :

let me know when youre back

Marco :

how did you go?

Customer:

Not working I will have to go to the library and try from a real computer I suppose

Marco :

if you open up the browser

Marco :

on the android

Marco :

and then go to facebook.com - not m.facebook.com

Customer:

Thank you I guess it does the same

Customer:

If I give you my user name and password XXXXX you think you could try? I can always change password XXXXX

Marco :

this is a public chat

Marco :

it means that everyone will see it

Marco :

I wouldn't recommend it

Marco :

just because of privacy reasons

Customer:

Well do u think u could do it

Marco :

I can if you want me to

Customer:

Ok then thanks anyway

Customer:

Ok hang on

Customer: [email protected] ume23scotty
Customer:

Good luck

Marco :

can you please put in a space between the @

Marco :

this system blocks it

Customer:

strawick @ icloud.com

Marco :

still asking for the code generator

Marco :

did you install it on the android?

Customer:

Just let me know when u get it accomplished if at all

Customer:

It won't let me get passed it to download anything

Marco :

i click on send me a text message

Marco :

let me know if you get it

Marco :

with a security code

Marco :

did you get it?

Customer:

No I have done it a million times and nothing

Marco :

I see

Marco :

did you associate your mobile number to your facebook account?

Marco :

you still there?

Customer:

Yes but for some reason I would always get messages stating that my network refused it abs I always would email the Facebook team to get it straight but nothing

Customer:

I don't know what's going on with it

Customer:

Yes I'm here

Marco :

did you remote wipe your iphone

Marco :

are you still there?

Customer:

I'm here

Customer:

No I never did remote wipe it should i

Customer:

Are u still there

Marco :

we'll you definitely lost it so I would assumed you would have wiped it

Customer:

Well I thought I'd try to make it to a desktop and download my contacts first

Marco :

how will you do that?

Marco :

your contacts should already be on icloud

Customer:

Thought my I cloud account

Customer:

Yes on i cloud

Customer:

I wasn't certain if I wiped my I phone if it would wipe I cloud too

Marco :

I don't believe it will wipe it

Customer:

Ok I'll do that do you think this would help

Marco :

sorry I don't think it will help with facebook code generator

Marco :

based on the tests we've done so far

Marco :

only facebook can remove this privacy feature

Marco :

on your account

Customer:

Is it gonna help with facebook

Marco :

maybe but you should do it anyways

Marco :

if someone picked up your phone

Marco :

they can check all your contents if it's not wiped

Customer:

Ok thanks

Customer:

I will

Marco :

did you get the same mobile number?

Customer:

Yes I did

Marco :

ok

Marco :

i think try wiping the phone then trying again to send the code, it's possible it's going to the iphone

Customer:

I'm gonna report it hacked -can I keep the same content on Facebook do they just be able to reset password XXXXX user name or do I have to start the whole social process again from scratch

Marco :

no you will be able to keep all the same information

Marco :

and the password XXXXX just be reset

Customer:

I will try the wipe first

Marco :

you won't have to start from scratch

Customer:

Thank you for your time

Customer:

The smiley faces for you

Marco :

no problems

Marco :

thanks

Marco :

and have a nice day

Customer:

You too

Marco and 6 other Computer Specialists are ready to help you