For Online Computer Support, Ask a Computer Technician
Are you having problems trying to get into your facebook account?
you have forgotten your password?
No I have those for certain I just had added the extra security that Facebook offers the "code generator" that requires anytime u log into it you have to refer to the phone you set it up with and I have coincidentally lost that phone
what phone do you have now?
or you don't have one at all?
Each time I log in from anything other than my phone that's now lost it asks the 6 digit code which I can no longer get due the obviously I've lost my phone
do you have any of the codes saved?
I have a blackberry z10
ok that won't work
what you need to do now is file a report
Same phone # XXXXX
the code generator app only works on the android and iphone
there isn't one with the blackberry
I can't even open Facebook now without that code. I have three time filed that same report but never any response I even sit and wait for the text from login approvals code but they never come
I have an android I can set it up with
I see so you went to that site and you've already files a report
yes use the android
Do they have a customer service I could call
no unfortunately we can only use chat
i would suggest you use the android
install the apps
and then try
just make sure you have the sim in there android
Ok I'll try now be right back
ok i will wait for you here
let me know when youre back
how did you go?
Not working I will have to go to the library and try from a real computer I suppose
if you open up the browser
on the android
and then go to facebook.com - not m.facebook.com
Thank you I guess it does the same
If I give you my user name and password XXXXX you think you could try? I can always change password XXXXX
this is a public chat
it means that everyone will see it
I wouldn't recommend it
just because of privacy reasons
Well do u think u could do it
I can if you want me to
Ok then thanks anyway
Ok hang on
can you please put in a space between the @
this system blocks it
strawick @ icloud.com
still asking for the code generator
did you install it on the android?
Just let me know when u get it accomplished if at all
It won't let me get passed it to download anything
i click on send me a text message
let me know if you get it
with a security code
did you get it?
No I have done it a million times and nothing
did you associate your mobile number to your facebook account?
you still there?
Yes but for some reason I would always get messages stating that my network refused it abs I always would email the Facebook team to get it straight but nothing
I don't know what's going on with it
Yes I'm here
did you remote wipe your iphone
are you still there?
No I never did remote wipe it should i
Are u still there
we'll you definitely lost it so I would assumed you would have wiped it
Well I thought I'd try to make it to a desktop and download my contacts first
how will you do that?
your contacts should already be on icloud
Thought my I cloud account
Yes on i cloud
I wasn't certain if I wiped my I phone if it would wipe I cloud too
I don't believe it will wipe it
Ok I'll do that do you think this would help
sorry I don't think it will help with facebook code generator
based on the tests we've done so far
only facebook can remove this privacy feature
on your account
Is it gonna help with facebook
maybe but you should do it anyways
if someone picked up your phone
they can check all your contents if it's not wiped
did you get the same mobile number?
Yes I did
i think try wiping the phone then trying again to send the code, it's possible it's going to the iphone
I'm gonna report it hacked -can I keep the same content on Facebook do they just be able to reset password XXXXX user name or do I have to start the whole social process again from scratch
no you will be able to keep all the same information
and the password XXXXX just be reset
I will try the wipe first
you won't have to start from scratch
Thank you for your time
The smiley faces for you
and have a nice day