Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.
How are you doing today?
I am sorry to hear about your Sony. These type of messages are quite common when Windows shuts down improperly. It could have been doing a Windows update and just froze when it was trying to automatically update causing this to occur. 99% of the time it is absolutely nothing to worry about.
Sometimes startup repair does take quite some time to "check the hard drive" I would leave it running, you can leave it running overnight if you wish. (i've seen it take up to 3 hours)
If for some reason it is frozen in the morning or still spinning all you should have to do is hold the power button down for 30 seconds
then power your Sony back on. And you should be back in business
If you run into any trouble tomorrow I will be around all day and will help you in any way I can until the Sony is back up and running like a champ again
If you have a moment don't forget to rate my help below (an excellent service rating
is most appreciated)
Also if you need any computer help in the future, you can return to this chat anytime day or night (I am online from 9am est until at least 11pm est every day of the week)
Thanks again for all you patience