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Hello my name isXXXXX will be assisting you today. I will try my best to help you
Sir can you still boot to windows 8 desktop screen?
OK are chatting to me using from the thinkpad x1 Carbon?
yes but I could change to my other computer.
Not now first we need to check whether the thinkpad still have the recovery partition to re-install windows 7
Can you right click on computer then click on manage
see if that opens computer management window?
no it does not
Are you in the desktop screen or tiles screen of windows 8?
ok then press window key + R then type diskmgmt.msc in the run box and press enter
see if that opens disk management window?
ok. I'm there. disk mgmnt window is open
now let me know the names of the volumes in the hard drive?
Lenovo recovery Q
Disk 0 Online Hybernation Partition
OK seems you have the recovery partition.when you go to all programs does it show Lenovo ThinkVantage Tools in the list ?
I can go to it when I do a search
It opens up My Documents foldere looking for a back up I presume.
can you open this chat page on the other computer so that i can try the reset option without disconnecting this chat
whats the fastest way?
Go to your email which you have registered with justanswer when you opened this question then look for a email that say's "i justanswered ...." open it then click on view answer and that will open this chat page.do not close this page on this laptop until the other one is opened
says its loading data...please wait.
please refresh that page couple of times and check it
I am on the other computer now answering you
now please open the following on the laptop
Lenovo ThinkVantage Tools >>> Enhanced Backup and Restore. The Rescue and Recovery program opens.In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow
see if you can access that much and let me know
can't seem to get to Backup and restore. When I open Thinkvantage it open a window o f"my documents"
OK windows 8 might have removed the files to link that.turn off the thinkpad x1 Carbon and make sure the power adapter is connected also disconnect external hard drive if there is any
Now turn on the thinkpad x1 Carbon and press F11 key repeatedly when you see the Lenovo start-up screen.see if that open recovery wizard
it displayed the choices and I chose F11. However after a ms dos screen of numbers it booted win 8
it doesn't show windows 7 option or boot edit options?
Standby I will try again
Thank you sir
I believe thinkpad x1 Carbon doesn't have a CD/DVD drive am i correct?
Yes it does if I push enter button on startup logo
I do have a external cd rom drive
i am confused
Boot options gave me like 5 choices on startup
When I choose F11 as one of the options it does nothing but boot windows 8
ok what are the boot options it shows?
F10 diagnose hardware
F12 Temp start up
Ctrl p to enter MGMT Engine
Thanks for options.The external drive you have is it DVD or CD drive can you please check it?
Standby. DVD Burner
Good.In that case what you need to do is get the Product Recovery DVD from Lenovo by calling them on this number 1-800-426-7378
anyway to download and burn one
Sorry sir no you cannot because all you can get is pirated versions and i don't recommend it.I will explain what you need to do after you get the disc
ok. Thanks John.
You are welcome one moment please
you do not need to rate me now,you can do that after i have explained the process
Once you have the disc insert the recovery DVD then use the F12 key to get the temp start up then choose usb DVD drive that will boot from the disc then follow the on-screen instructions to start the installation process.select advanced (custom installation) then Choose drive option then select Windows7_OS (C) then select to format that drive and select to install by clicking next.that will start the process (Note:-before you do this back-up the data you needed to a external hard drive )May i ask why you want to remove windows 8 ?
selling laptop and the buyer it's it all factory.
you mean you are going to sell the laptop after installing windows 7
OK i got it now you are going to sell the laptop on factory condition am i correct sir?
OK.can you please check what all options does it shows in F12 key
F1 Enter Bios
no need to mention all of it just press F12 and let me know the options it shows in that
ATA HDDO: San Disk SD5SG2256G1052E
In that options list does it show USB boot ?
other than ATA HDDO: San Disk SD5SG2256G1052E what else is there?
That is strange do you have a external hard drive with you?
please connect it then restart the laptop and press F12 key repeatedly when you see the Lenovo start-up page and let me know the options it shows other than ATA HDDO: San Disk SD5SG2256G1052E
if the usb hard drive have external power please make sure that is connected too.Thank you
Yes it shows as an option on F12 boot
you mean now it shows USB boot in the F12 boot menu
Yes. USB HDD: Then teh name of my external USB HD
OK good,Just checking whether it shows the USB option when you plug it.like this you will get the option USB DVD option when you connect and select that to install windows 7 from the disc like i mentioned above
Sorry that i couldn't do much.Is there anything else you like to know ?
Nope. Help helped me. Thanks.
You are welcome sir,If you are satisfied with my services/answer please rate positively using the options just below this chat box select the rating and click on submit that will do it. If you feel the need to rate me negatively, please stop and let me know what else you need to know so that I can help you further.Have a Great God Blessed Day
Thanks. XXXXX and Keep You. Eph 6:10