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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
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I am running Windows 64bit version. For some time I have experienced

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I am running Windows 64bit version.
For some time I have experienced the problem that updates fail to install.
The following updates fail:KB2862768, KB2862966, KB2862772, KB2868623, KB2849470, KB2863058, KB2856373, KB2840632, KB2855336
After failure it takes for ages to revert the changes
I have run the update troubleshooter and find two errors which are then fixed.
Applying the updates again still fails.
Can you help, please?
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

There may be an issue on the hard disk causing this and I want to rule this out first please.

do the following please

Press the Windows Key + X and choose Command Prompt (Admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than try to perform the updates and let me know if they still fails please.

Thank you
Customer: replied 3 years ago.

It asks me to run sfc as an administrator. I was under the impression that I am an administrator

You need to choose

Command Prompt (Admin)

Not command prompt please.

Customer: replied 3 years ago.

Doing the verification right now, but it will take some time before I come back to you

No problem and thank you
Customer: replied 3 years ago.

I am back.

Unfortunately didn't the scanning and repairing make any difference.

I am still stuck with 20 minutes of extra time per reboot of my pc

Can you do the following please

Press the windows key + R to open Run command.

Type in msconfig.exe and hit enter

go to the Services tab on the top

Check the box on the bottom that says hide all microsoft services

Click Disable all

Restart the computer

Then let it install the updates and let me know please if it then succeeds.

Thank you
Customer: replied 3 years ago.

I have to be elsewhere within the next hour.

I will return after this


No problem and thank you.
Customer: replied 3 years ago.

The updates installed successfully this time.

Thank you

Your welcome.

it was a process stopping this. It will be ok now with future updates.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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