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I want to format a drive in windows 7 It is the primary drive.

I want to format a...
I want to format a drive in windows 7
It is the primary drive. The format is not illuminated t won't let.
How do I format the entire drive.
Thanks Noel
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Answered in 5 minutes by:
8/23/2013
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,468
Experience: MCP, RHCE
Verified

John :

Hello my name isXXXXX will be assisting you today. I will try my best to help you

Customer:

I want to format my harddrive in windows 7 how is it done

John :

Sorry to say that you cannot format the primary drive (c drive) while you are in windows
do you have windows 7 installation disc with you ?

Customer:

yes I do

John :

In that case you can boot from that installation disc and format the C drive but this will remove the operating system also so you need to re-install windows 7 after formatting.may i know the reason behind formatting C drive

Customer:

I have many virus so I want to rebuild

Customer:

how do I boot from the install disk?

John :

I will guide you to do that are you currently chatting to me from the problematic PC

Customer:

No But I can get it

Customer:

I have to go upstairs

John :

is it a desktop or laptop?

Customer:

ok I have it here

John :

Good.what is the make of the laptop

Customer:

Toshiba

John :

OK did you back up the files you needed from that thosiba laptop

Customer:

I don't need any files from it. Ther are on external hard drive

John :

OK in that case we can re-install without the discs

John :

shall we try that

Customer:

if that will format the drive

John :

it will also format then will re-install

Customer:

ok what do we do?

John :

is it plugged to the power adapter

Customer:

yes

John :

make sure external hard drive is not connected

Customer:

it is not

John :

good now is the laptop off now

Customer:

I just am shuting it down now

John :

once is shut down.please do the following
1.Press and hold the 0 (zero) key on your keyboard while
powering on the computer.
2.If your system offers a choice of Windows® 7 32-bit or 64-bit
operating system, select one at this time. If not, skip to step 4.
3.A warning screen appears, stating that when the recovery is
executed all data will be deleted and rewritten. Click Yes to
continue.

John :

please try the above steps and let me know whether you can start the process

Customer:

ok

John :

if you find any difficulty please let me know

Customer:

itt does not like the zero ket

John :

can you explain more?

Customer:

It just makes a really loud noise now it is booted up agan.

Customer:

do I need to go into the bios to boot from the disk

John :

we are first trying not to use the disc because the inbuilt partition has the ability to format and re-install windows 7

John :

are you in desktop screen now

Customer:

I am logiining now

John :

OK once you are in let me know

Customer:

I am in

John :

now click on start all programs and see if there is a Toshiba program listed

Customer:

no

John :

you mean toshiba recovery wizard or utilities ?

Customer:

There is neither

John :

ok in that case we can do it from the disc.please insert the disc

Customer:

ok disk is in

Customer:

It wants me to run the program

John :

No restart the PC and press F12 key repeatedly when you see the Toshiba start-up screen

John :

that will open boot device list from that select CD/DVD drive and press enter

Customer:

it is set to bot from cdrom

John :

good now press enter to boot from CD rom

Customer:

ok it is booyiing up now

John :

Good

Customer:

it is loading files now

John :

Good after that click on install now then select custom installation

Customer:

I have to get license key up stairs

John :

sure

Customer:

should I repair or install

John :

install

John :

now select custom install \

Customer:

OK I have chosen custom

John :

did you get the partition screen?

Customer:

yees

John :

how many partitions are listed?

Customer:

I have three 1 2 "System 3 "Primary

Customer:

ON 2 is windows 7

John :

confused can break each partition again

Customer:

1 = OEM

Customer:

2 = System

Customer:

3 = Primary

Customer:

The windows 7 that is installed is on 2

John :

OK the system partition is only 100mb am i correct

Customer:

I could install on three then format 2?

Customer:

on System is 78GB

Customer:

Promary is 70GB

Customer:

Nothing is on the partition

John :

as long as this is a virus issue i suggest we format both 2 and 3 partitions

John :

in that way we can have a clean system and then re-install windows 7

Customer:

This is also the 64 bit version

John :

OK.

Customer:

OK how do we format both

John :

we can do one at a time,click on drive options

John :

then select System partition then click on format

John :

once that is done then select Primary partition and do the same to format it

John :

let me know once you have formatted both

Customer:

I selected System but there is no format

John :

click on drive options (advanced) on the bottom right of that window

John :

then only it will show format options

Customer:

I am past that now how do I stop the install

John :

cancel it please and restart the PC and boot to disc again

Customer:

OK

John :

once you at the same partition let me know and wait for my instructions

Customer:

ok

John :

thanks

Customer:

ok I am at the install window

John :

select custom (advanced)

John :

then click on drive options (advanced) in the partitions window

Customer:

ok I can see format now

John :

good now select system first then format that then do the same for primary

Customer:

I would like to make this just the two partitions

Customer:

Can I delete one to create one large partition?

John :

you mean you need to remove the OEM partition ?

Customer:

no I want 2 and 3 to be one large partition

Customer:

Onca there are one I can format it all

John :

Make sure you do not remove the OEM because its a restore partition created by Toshiba remove only 2 and 3

John :

there is a delete partition option select the 2 (system) and click on delete and do the same for 3 (primary)

Customer:

OK they are one now and if I format that could take an hour

John :

no it wont,first create it one partition then select to format

Customer:

now there is no format

John :

that is because first you need to create the partition then only it will show the format option

Customer:

OK I did and it made two one is 100mb the other is 147GB

Customer:

ok I hit format and it is back already

John :

i am confused do you mean after you deleted both partitions then formatted it came back to 2 partitions again

Customer:

NO the format was VERY fast!!

John :

OH OK.now you see only 2 partitions the OEM and the one you just created am i correct?

Customer:

I see OEM then a 100mb System partition and the third is tha primary. I think we should just hit NEXT

John :

select the one you created then click on next to install

Customer:

Windows will take so time to load

John :

the 100mb partition is for storing boot information

John :

takes up to 20 to 30 min usually

Customer:

The last time I did this it took about 45 minutes.

Customer:

I may be good from here

John :

OH OK if you want i can wait if not we can close the session by rating my services

Customer:

I will rate you. But if I need to talk to you later how is that done?

John :

You mean to contact me in future if you get in to another computer issue ?

Customer:

YES

John :

If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Customer:

OK

John :

if i am online when you post the question i will answer it if not another expert will help you solve the problem

Customer:

OK I will rate you and thanks for all the help

Customer:

Noel

John :

You are welcome sir

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,468
Experience: MCP, RHCE
Verified
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