How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Computer Question Here...
James K. is online now
A new question is answered every 9 seconds

I just purchased and downloaded PrintMaster v6 Platinum from

This answer was rated:

I just purchased and downloaded PrintMaster v6 Platinum from the website on Saturday August 17. When I click on the icon to run the program it will not run and I get the following error message "The JVM could not be started. The maximum heap size (-Xmx) might be too large or an anti virus or firewall tool could block the execution." I am running Windows XP with plenty of ram and disc space. I have AGV and McAfee virus protection but am not sure how to turn them off if that needs to be done plus I don't have any other download files if the program needs to be installed again. My order number was 30489828 and customer ID is(NNN) NNN-NNNN Dan Kousbaugh


My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Yes, you may remote onto my machine

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Remote Fix cheers James
James K. and 3 other Computer Specialists are ready to help you

Related Computer Questions