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James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15908
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
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Function keys not working

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Function keys not working
Hi, are you using a laptop or a desktop?


Customer: replied 3 years ago.

Laptop. Also, I cannot scroll by word when I use 'control' and a left or right arrow key.

Please hold down the Fn key on the bottom left - this will allow you to use the Function keys.

Let me know if this works or not please.


Customer: replied 3 years ago.

What does that key look like? I do not see Fn


What is the make and model of the laptop please?
Customer: replied 3 years ago.

Acer Aspire model PEW72

There should an Fn key on the bottom of the keybord, next to the Ctrl key.

See it?
Customer: replied 3 years ago.

Yes, now I see it. But holding it down does not make the function keys work, F7, for example.

What are you trying to do, exactly? Why do you need to push F7?
Customer: replied 3 years ago.

To spell check. And for editing, I need to use 'control' and an arrow key to move quickly from word to word. I do medical transcription.

What happens when you hold control and hit the arrow keys?
Customer: replied 3 years ago.

The cursor does not move at all. This all used to work just fine but I must have hit a key I wasn't supposed to. I have tried to system restore and that did not work. Very frustrating.

Try to hold Fn and hit Scroll Lock.

Any change?
Customer: replied 3 years ago.


Please download and install the Acer Launch Manager from here:

Acer Launch Manager

Let me know if there is any change please.

Customer: replied 3 years ago.

What do I do with the folder: Launch Manager_ etc. ?

I opened it and it contains a whole bunch of files. What do I do?

Simply run the Setup.exe file inside to install it.


James and 5 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

That did it! You are a genius, James - make sure to ask for a raise!!


Thanks much,

Judy Nikkel

You are very kind!

Can you please go ahead and rate me using the faces below my answer?

Many thanks!


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