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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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Using Pinnacle 15 & Windows 7. With voice over it appears

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Using Pinnacle 15 & Windows 7.
With voice over it appears to be recording but no sound.
Have tried the mic with another computer & it worked OK.
Have tried with Crazy Talk & Audacity but no sound.
I've looked at all the mute buttons I can find and they are all off.
Can you help?

John Barcham

businesslegions :

Hi there,

businesslegions :

Can you please right click on the speaker icon next to the time

businesslegions :

and then select recording devices

businesslegions :

Please ensure the correct device is selected as default and you will notice the green bar go up and down when you talk into it

businesslegions :

to make it default select it and then then select set default

Customer:

where is the speaker icon?

Customer:

there is no icon next to the time on my screen

Customer:

Sorry - stupid me - Found speaker icon and mic is set as default but nothing happens when I speak in to it.

businesslegions :

which device are you using as a microphone?

Customer:

It's a desktop mic but no brand. However it has been OK for the last 4 - 5 years

businesslegions :

is it plugged into the pic coloured port?

Customer:

and it worked OK when I tried it on a friends computer

Customer:

yes the pink porty

businesslegions :

when you click on the speaker port and then go to recording

businesslegions :

what is listed?

Customer:

sorry - yes in the pink port where it has worked perfectly until the last couple of weeks

businesslegions :

can go you back to the recording tab where it shows the microphone

Customer:

sorry didn't mean bad service - hit the wrong button

Customer:

I'm on the mic on the recording tab

businesslegions :

ok no problems

businesslegions :

hopefully we can change it

businesslegions :

what do you see on the list?

Customer:

what list - I have properties or configure - am I in the wrong place?

businesslegions :

do you see microphone?

businesslegions :

with a green tick?

Customer:

yes

businesslegions :

can you right click

businesslegions :

and do you see disable?

Customer:

yes

businesslegions :

can you click on that

Customer:

yes

businesslegions :

and then until again

businesslegions :

by clicking show disabled devices

Customer:

yes

businesslegions :

does it come back on the list?

Customer:

yes but says not plugged in

businesslegions :

oh

businesslegions :

that's no good

businesslegions :

that means it can't detect it

businesslegions :

could be a problem with the pink port

businesslegions :

are you plugging it at the back or front?

Customer:

back

businesslegions :

i think there must be a problem with the port

businesslegions :

the speakers work fine?

Customer:

yes

businesslegions :

so it's the pink port then

businesslegions :

i think there could be a problem with that

businesslegions :

if it's not detecting it

Customer:

is it possible to use the blue port or do I need to take the comp to a repair shop ?

businesslegions :

you cannot use the blue one

businesslegions :

as it's not for audio input

businesslegions :

ie not for microphone

businesslegions :

you may have to take it to a repair shop or buy a USB microphone

businesslegions :

unfortunately there's nothing else I can do but make those suggestions

Customer:

OK - thanks for your help - at least I know what's wrong now. A USB mic sounds a good idea as I must be due for a new, better mic - is that what you would recommend ?

businesslegions :

i think any will do, logitec

businesslegions :

just depends on budget

Customer:

OK ThANKS ONCE AGAIN.

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