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The other 3 computers that you tested with
are they all windows?
Yes, XP, 7, and 8
are you able to use Gparted live to see if it can detect your hard drive
follow the instructions on the page and select Gparted Live on USB
Ah, looks good. I believe I have an 8GB stick laying around
if it doesn't work then that means there is a fault with the actual hard drive
Ok, assuming that there is a fault, what might I do next?
Gparted suggests FAT16, but my WIN8 machine doesn't appear to have that option, only FAT32. I'll try that....
then you may need to ask a recovery company to get the files from the hard drive and then buy another one
that's if you want to restore the files
Yes, I want the files. I was hoping to find out where to get the exact controller for it. I am under the impression that could possible be the cause of the problem, and replacing it the solution. thoughts?
does that make sense?
I don't really know, to be sure! That's my question, where do I find a new controller.
what do you mean by controller?
you have already changed the enclosures
Very sorry for the lack of specifics. I mean the actual electronic board (PCB?) on the drive. I was under the impression it might work to switch it out with an identical board. However, I also heard that this would not work for larger drives (over 500GB).
I was hoping for some insight into the matter here, and/or a reference to how to indentify the part, and a relevant supplier.
have a look at this <click here>
check if yours is the same HD154UI
then you can check with samsungparts.com or call them on that number
if they don't have it try http://www.hddzone.com/samsung-pcb-c-5.html
I just found this http://www.digikey.com/
I would try samsungparts.com first since it's specific to samsung products
Sounds good, but I need to know if it's possible. Then, how do I find out the specific part ID on my drive, in order to match the part. Is this something you can help me with?
is it HD154UI?
if you check the model of the drive
and also on the bottom of the PCB board there should be a code like PHAZD....
just a sec
then on the actual PCB board
at the bottom of it
do you see a code
ok that is the code you need to use when you call samsungparts.com
that's under a barcode...
here's also a guide: <click here>
I'm not getting a return at samsungparts... let me try again
just manuals at samsungparts.com for the hd154ui model, dang
Your link didn't come through.
The part number doesn't seem to return anything, and I'm not seeing anything etched on the board
The link you sent, is telling me that my problem is not PCB. Well dang.
So, the drive spins up, but not recognized. Any other ideas?
Here's what it said "HDD will power up normally and be recognized correctly but will report a size of 0 bytes"
if you go do disk manager
I do sometimes get a drive letter, as if mounted, but 0 bytes....
what does it say? does it pick it up at all?
I've tried say, 6 times. I only 2 have I gotten a drive letter assigned. Usually, a "USB malfunction" from windows. OK, I plugged it back in and have a letter, but 0 bytes
properties says status is working properly
let me know if Event Viewer would help, or where else to look....
no event viewer won't help
the only thing that i suggested is to use Gparted
I don't know about these newer disks, but I've saved one before by retrieving the backup index, after the primary one became corrupted
and see if it can detect your hard drive
OK, I'm working on Gparted
that is your best best
Tuxboot is loading it on the stick now, 50% completed
Gparted Live can fix, or just diagnose?
it can do both depending on the issue
Ah, great, well, in order to keep our conversation, I'm going to remove the stick, and boot it on the win7 system. I hope the Samsung continues to show a shred of life enough to try Gparted...
I'll need to boot from USB, and I assume my lenovo T61P that's running WIN7 can do that. Pretty sure...
ok, have Gparted up
can it detect the hard drive?
Ok, now that Gparted has loaded (I'm at the Configuring console-data screen). Should I plug in the Samsung drive, or should I have already done so?
Sorry, meaning, should I boot Gparted with the Samsung already plugged in?
It's asking me how I want to treat keymaps.
Pretty sure since it's a laptop, select "don't touch keymap", which is the default.
I just plugged it in without reboot, we'll see...
no plug it in
have the GUI, it's looking for something...
it's probably trying to scan for the devices
I see only the 100GB disk that's in the laptop
ah, the Samsung didn't spin up when I unplugged/replugged the USB. I'll power it down, then back up...
spins up, no clicks, kerchunks a bit,
crap, didn't find it
oh the kerchunks is not a good
that means there is a problem with the plates
it has trouble reading the sectors on the plats
well, it doesn't sound completely out of the ordinary, but yes, about 3 volleys... perhaps kerchunk is too strong...
added another external USB drive, just to confirm Gparted is picking them up...
well, Gparted didn't pick that one up either, after I clicked "refresh" under the "Gparted" menu....??
Gparted picks up any type of drive
you're connecting it via USB?
try restarting with the USB cable connected as well
whoa, ok, hold on, I'm just looking at the main screen. Over on the right, there is a dropdown menu. Ah, it lists the USB stick, the Good USB drive, the laptop disk, but not the Samsung. Dang
yeah physical hard drive issue with samsung
you can't really repair it
rebooted Samsung again, it sounds as if it's scanning, then nothing but the sound of just a spinning disk.
yes i encountered this problem myself a few times
you can't do much in this situation
unless you realign the plates
only data recovery centres have the equipment to do this
that's why they charge so much
have one to recommend?
wait, hold on, Gparted found it
it took a while though
well, I had it backedup on backblaze, but left it unhooded more than a month. Pretty sure they can't get it. Don't feel super happy at the moment
how much time? month, two?
sorry, unhooked, not unhooded
what do you mean how much time
you said it took a while
gparted found it ---- took a while
ahhhhh, I follow
but now can gparted see the contents?
It was after I rebooted the Samsung, then it found it fairly quick.
should it list a directory?
it's only showing a Label
does it show the size of the disk?
I'm not clicking around much...
yes, it is correct. Dang, the Samsung just spun down (no activity)
umm definately a problem with the hard drive
THere is a warning, unable to read the contents of this file system, says might be missing software package (ntfsprogs / ntfs-3g
no that means it can't communicate with the samsung hard drive
how old is the hard drive
or you can try to find a local company
maybe 2 years, extremely little use. copied 2TB over when I got it, erased. Then loaded the 1TB on it now. Then backed it up to the cloud. Otherwise, very very little use.
at least you have something from backblaze
some people lose everything because they don't even think of backing up to the cloud
sorry is there any other questions?
NO! or I wouldn't be here. I'm screwed! Backblaze wants an external drive hooked up every month. I waited maybe a few days past that. It's gone
Thank you though. So, Datacent.com is your recommended recovery center?
Check, alrighty, I guess that's where I'm at....
Just to be certain, you can tell that Gparted confirmed it is a hardware issue, right?
thank you for your time
I'm trying to save this, and leave a review...
yes thats my recommendation
you need to click on the smiley faces to rate
Very good, have a good day!
Hello again, I was able to recover all of my data from Backblaze. After one month, if I haven't connected the external drive, they assume it's gone and don't back it up anymore. However, the data is still there for an additional month, so I was able to go "back in time" to retrieve it. I had toggled the wrong time scale on their site (duh), once resolved, it was all there. Took them about 2 days to back up the data and fedex it to me. 190 delivered. On a newish toshiba external drive. Can't complain, especially compared to recovery! Thanks again for your help, Best regards, John