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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16426
Experience:  Over 10 years of professional experience.
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Have had Kodak Easyshare camera & software for yrs. Been able

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Have had Kodak Easyshare camera & software for yrs. Been able to share pictures from my computer but last wk. tried to e-mail some this message. "Unable to connect to the Kodak e-mail server. Please make sure you are connected to the Internet. If you are connected to the Internet, the Kodak server may be busy." I have tried to send them at least three times a day for the last week and keep getting the same message.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Thank you.
Customer: replied 4 years ago.

Yes, if a remote link is necessary but guess I would prefer a telephone call at XXX-XXX-XXXX

I am sorry, but phone calls are not allowed.

Thank you.


Please, click the following link and allow the remote app to run:

Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run:

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 4 years ago.

I have not run the remote ap yet..just somewhat hesitant about my security. I have Internet Explorer

Oh okay.

I have been there waiting for you for the last 15 minutes.

I have remoted into computers a couple hundred thousand times with no issues. There is no security issue there.

Please, continue.

Thank you.

Thank you for your time.

Please, let me know if you have any further questions.

Here are the instructions for emailing the photos:

1) First you would right click it and choose Locate On Computer
2) Then right click the image again and choose Send to > Mail Recipient
3) Then click Ok
4) Write the email and send it

Jason Jones and 7 other Computer Specialists are ready to help you