Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

I am a novice, how to save on desktop

I am a novice, how to save on desktop
Ask Your Own Computer Question
Answered in 2 minutes by:
7/27/2013
Charles A. Roberts
Category: Computer
Satisfied Customers: 2,759
Experience: 2 year degree from ITT Technical Institute.
Verified
Hello my name is XXXXX XXXXX I will do whatever I possibly can to help answer your question. I am very sorry you are having a complication. Just to verify you don't know how to save something on your desktop and what are you trying to extract? Can you tell me more about what you have ran into please so I can help you and advise you better?Smile
Ask Your Own Computer Question
Customer reply replied 4 years ago

Hi Charles,


In my window 7, I have not been able to open NEW FOLDER for some time for organizing my documents. That's all my problem. My 'word' software is old & documents do not open immediately, in pdf also.

Ok are you meaning your machine is going very slow and it's taking a while for documents to open and you have a folder called new folder and it's not opening?

Ask Your Own Computer Question
Customer reply replied 4 years ago

Computer is not very slow but the document in word software open by clicking repeatedly. Reg. new folder I mean the Tab on the top in documents when you want to open another new folder, you click on the tab & new folder opens & you can name it as you like


I do not have a new folder that I can not open.

OK if you would like so I can see what is going on from here and to get a better idea of what you mean I would like to ask if perhaps we could do a remote assistance session?
Ask Your Own Computer Question
Customer reply replied 4 years ago


O.K


 


you can start remote session but I have tried to explain sufficiently..

OK so just to verify you have to click on the document a lot repeatedly to get it to open correct. I think I know what is going on but I just want to make sure that is correct first.
Ask Your Own Computer Question
Customer reply replied 4 years ago


So you want to start session?

Before doing that I want to verify, do you have to click on the document a lot repeatedly to get it to open?
Ask Your Own Computer Question
Customer reply replied 4 years ago


Not the way you are saying. Some times it does not open on first double click (I am talking of the word documents)


The main problem was that I cannot open "new Folder"

Ok here is the link to start the remote session so I can see from here what is going on. http://166.78.231.170:8040/?Session=905b079b-d815-4633-bd1f-2049f393f08d

 

 

Ask Your Own Computer Question
I am very sorry we don't offer phone support I will however opt out of this question for another expert to take over as I am out of ideas. This is usually virus related.
Ask Your Own Computer Question
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,546
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name isXXXXX am one of the experts who will assist you today!

Ive created a command file, that will repair the issue for you.

Please click the link below to download it.

http://goo.gl/GSjKzp

Once downloaded.. Save the file.. Then go into the folder that it saved to, right click and copy the file.

And then paste it to your desktop .. Then when it is on your desktop background.

Right click the file, and then click Merge.. Or double left click the file to run it.

You should see a black window flash briefly, but thats about it.

Then test and see if you can make a new folder...


If my answer helped, please click one of the smiley faces to rate the solution, and then click the green submit button to rate the answer. We can still communicate after rating, as rating does not end the conversation.

If my answer did not work, please wait to rate the answer and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin
Ask Your Own Computer Question
Customer reply replied 4 years ago

When I right click the file on the desk top & click merge, message says


 


"adding information can unintentionally can change or delete values & cause component to stop working correctly. If you don't know the source do not do it". The black screen does not come & when I accept & click 'yes' then another window opens with message.


 


"Cannot import import....................


I could not copy before I lost the message


 


But after all that I see that "New Folder' start coming.


 


I posed another question to him "that my Microsoft word is probably of 2007, it was working alright but for the last few months it takes more time to open document sometimes & some times it does not respond for a long time." What can be done??

Ok.. So to clarify.. After running the file I sent you..

Even though it coldnt import part of it.. You now have new folder access again?

As far as Word 2007.. Heres what we need to do.

Lets run a detect and repair on word. Heres how.

http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/

If you get stuck or run into any issues, please let me know.

If my answer helped, please click one of the smiley faces to rate the solution, and then click the green submit button to rate the answer. We can still communicate after rating, as rating does not end the conversation.

If my answer did not work, please wait to rate the answer and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin

Ask Your Own Computer Question
Customer reply replied 4 years ago

It seems that what you have written for 2007 it does not show. How to find which version my soft ware is?

The easiest way to do so..

Is to go to start, control panel, unistall programs.. ( but dont uninstall anything )

Then... On the list of installed programs.

Do you have micrsoft office 2003, office 2007, office 2010, or office 2013 listed?
Ask Your Own Computer Question
Customer reply replied 4 years ago

I do not see Microsoft Office but I see Microsoft office word viewer 2003 & Microsoft office excel viewer or Microsoft office xp professional with front page


What it means?????????

Ok..

Lets look at a few photos.

Does your word look like this?


656 × 485 - add-in-express.com





Or this?


500 × 351 - baycongroup.com




Or this?



796 × 547 - addintools.com


???
Ask Your Own Computer Question
Customer reply replied 4 years ago


None of these but can you not get remote access to my computer? it says "Microsoft office XP"

I can do remote access, but I wont be at a computer to do so for another hour and a half.. Im out and about running errands, typing from a tablet and using my cell phone data connection. ( cant connect to the remote session via my cell data plan )

D.S
Ask Your Own Computer Question
Customer reply replied 4 years ago

I will wait for your response at 4pm my time which is EST


I feel this issue is very important & needs to be resolved.


I appreciate................Thank you.

I feel the issue is Important as well.. Which is why I programmed that repair file to fix the folder issue!

Im certain that we can resolve the word issue.. It shouldnt take long once we connect.

Will watch for a message from you at 4pm EST.

D.S
Ask Your Own Computer Question
Customer reply replied 4 years ago

I am waiting if you want to access computer & solve that "word" problem

To connect.

Please click the link below.

http://166.78.231.170:8040

the password XXXXX word issue

after entering the password, its going to ask you to allow, download and run a file. Please make sure you allow and agree and install that file, as its our connection file.

Once your connected, or if you have any issues connecting, please send me a reply here as soon as you can and let me know what happens, either way.

D.S
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,546
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

It is long time I had entered pass word & then clicked 'Join'


 


nothing is happening


 

I was waiting for you to message me..

It appears you are connected now, please stanby while i connect to you!

D.S
Ask Your Own Computer Question
Customer reply replied 4 years ago

Hi D S,


My computer needs to be checked thoroughly. Some times messages come like 'internet explorer not responding' some times same thing for some soft ware some times it says "DVD recorder has stopped working"


Such messages keep coming for no obvious reason.


What could be wrong??????


Sam

Hello Sam..

Id be happy to connect to your computer and check over things thoroughly.

Being that the new issue would be unrelated to the main issus that you and I already dealt with..

I would need you to ask a new question VIA my profile.. Make sure you start the question with, For D.Sandlin Only, request for remote appointment Today ( tommorow ) etc.

http://www.justanswer.com/computer/expert-dsandlin/

I wont be able to start an appointment till Noon.. ( its 9 am my time )

But from noon onward, I am free for the following 12 hours..

Dustin S.
Ask Your Own Computer Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,546
13,546 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been having problems with my computer not charging
Hi, I have been having problems with my computer not charging when i's plugged into my charger. It will work sometimes, but I haven't found a position it will consistently charge, it is very inconsist… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I am trying to delete a folder in Picture which is pinned.
I am trying to delete a folder in Picture which is pinned. When I select the folder and click on red X (which is delete) I get a message which says I need an administrator's permission. I AM THE ADMIN… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Nothing wrong. I got a virus 2 months ago and I lost all my
Hello , nothing wrong . I got a virus 2 months ago and I lost all my password ***** I do not remember the one for Skype .... I kept the same since years and never writ down .... Getting old does not h… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
My kindle keeps shutting off for a second and then comes
My kindle keeps shutting off for a second and then comes back on. Any way to fix … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
When i turn the laptop on I get a strange message, no lenovo
When i turn the laptop on I get a strange message, no lenovo logo just the message. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I have purchased Office 365 home division on the 10/1/2019
I have purchased Office 365 home division on the 10/1/2019 and downloaded on this computer which downloaded it to my microsoft account***@******.*** but should have been on my account***@******.*** wh… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
121 satisfied customers
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key displays £ - and - " key displays @ and vice versa. Can't find where to change this. Graeme,***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot sign on to my computer. Rejects my password. MyHp
I cannot sign on to my computer. Rejects my password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Want to change my e mail from to. Gmail google. Google
want to change my e mail from***@******.*** to***@******.*** … read more
Moses C
Moses C
Bsc
326 satisfied customers
I have forgotten my log in password and I do not have a
I have forgotten my log in password ***** I do not have a disk … read more
Moses C
Moses C
Bsc
326 satisfied customers
I cannot get any of the steps to work with recovering my
hi again i cannot get any of the steps to work with recovering my Email password ***** system says my account does not exist and i have been using it up until yesterday for a few years and am awaiting… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have not received any email since 3 0r 4 this afternoon. A
I have not received any email since 3 0r 4 this afternoon … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have just purchased an upgrade for windows 10 home to
I have just purchased an upgrade for windows 10 home to windows 10 pro as per O/N(###) ###-####and cannot locate the digital key to activate the upgrade - what do I do! … read more
Moses C
Moses C
Bsc
326 satisfied customers
I am trying to sign into my yahoo mail and can't because for
i am trying to sign into my yahoo mail and can't because for the access key but the number i had set up to my yahoo i no longer have that number my new number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I want to put an SSD drive inside my Asus AIO ET2230 and
I want to put an SSD drive inside my Asus AIO ET2230 and replace the hard disk. How do I open it up? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I was chatting with someone on skype but now I can't. Tried
I was chatting with someone on skype but now I can't … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is a good reliable color duplex desktop scanner that is more affordable ?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
565 satisfied customers
How are you? You have helped me a few times and I am back
HI Richard,How are you? You have helped me a few times and I am back for some more dumb non-tech person questions.I am in need of another computer - and I have noticed some on Sale. So, upon further r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x