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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 20 years of consulting to the IT industry
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I can no longer launch version 9.5.1. The opening screen appears

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I can no longer launch version 9.5.1. The opening screen appears and after sometime it disappears and nothing happens. I have re-booted my computer and still no success.

Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Just to clarify, can you tell me which software you are referring to please Richard?

Thank you
Customer: replied 4 years ago.

QuarkExpress verion 9.5.1

Thank you

this is usually caused y a damaged preference file.

Can you click Start, Computer

In the new window, go to

C:\Users\(Name of User)\ AppData\Local\Quark\QuarkXPress x.x

Delete the QuarkXPress x.x folder from that location which will force the application to create a new preferences folder at the next launch and it should then open.

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you

Richard and other Computer Specialists are ready to help you
Customer: replied 4 years ago.

I do not see "AppData" after I reach the "Name of User"

ok, then it is hidden Richard, so we need to unhide it first.

To do this,

Click Start, Computer

Than Organise (Top), Folder and Search Options

Click View

Click Show Hidden Files, Folders and drives

Untick Hide Extensions for known file types

And uncheck Hide Protected Operating System Files

Click ok.

Then look for AppData and it will now be shown.

Let me know if you have any difficulties please

Thank you
Customer: replied 4 years ago.

I see a locked App Data file and it won't open.


I also received warnings about altering or deleting files may impair the Windows operation.

Can I log on and look please on the connected computer?

It is easier.

Go to Click Me


It will download a program to your computer

Run the program and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 4 years ago.


Logging on.

Please provide me access. It will as at the top of your screen.