For Online Computer Support, Ask a Computer Technician
Am I doing this on my desktop or my laptop?
no it's her desktop computer which keeps on going blank and then I have to eventually shut it down. I am using my laptop to talk to you
Can I do it in safe mode with networking?
I'm in normal right now
it is still trying to join your session
just blacked out. running it in safe mode with networking
I am even having trouble opening it in safe mode with networking
I'm joined with you
The screen looks really weird
There are all these arrows and and blocks of info. it is all scrambled
Should I manually shut down? Can't see a thing.
Screen is black, but computer is still running
yea, but it is all scrambled
Ok thank you so much for all of your help. I first noticed a problem when it would take forever and a day for it to shut down and then I would have to manually shut it down and then it would say the computer was not shut down correctly.