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My outlook stopped working yesterday morning. Help me :)

Customer Question
My outlook stopped working yesterday morning. Help me :)
Submitted: 4 years ago.Category: Computer
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Answered in 5 minutes by:
7/11/2013
Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18,398
Experience: Years of experience in the IT field and in customer support.
Verified
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac are you using?
What version of outlook are you using?
What happens when you try to use outlook?
.
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Customer reply replied 4 years ago

I am using windows. Not sure of version. How do I check


It opens just doesnt do anything after that

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Click on start then right click on computer and click properties.
It will say which version of windows you have there.
I also need to know which version of outlook you are using.
If your not sure click on help and then about, it should say the version there.
.
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Customer reply replied 4 years ago


Windows Vista

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
I also need to know which version of outlook you are using.
If your not sure click on help and then about, it should say the version there.
.
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Customer reply replied 4 years ago

in outlook or on my desktop help?

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
In outlook itself. If you do not see a help menu press alt and it should show the menus at the top.
.
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Customer reply replied 4 years ago


it just keeps spinning


 

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago

.
Please close outlook completely and let me know once you have.
.

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Customer reply replied 4 years ago

done

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Ok now click on start.
In the search box type this exactly as I have it including spaces and symbols.

outlook.exe /resetnavpane

Then press enter and check outlook.
You can test it by sending yourself an email.

If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
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Customer reply replied 4 years ago

no nothing happens. It wont even open

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
On the right hand side near the clock click on the tiny triangle/up arrow.
If outlook has an icon there right click on it and then click on quit/exit.
once done try the same steps again and let me know the results.
If you get an error please give me the exact error including any numbers.
.
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Customer reply replied 4 years ago


it says outlook is closing


 

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Ok have you already tried restarting the computer?
Does outlook start when windows starts?
.
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Customer reply replied 4 years ago


I havent should I ?

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Yes please do and let me know if anything changes, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
.
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Customer reply replied 4 years ago

its not working

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Ok can you try the safe steps I gave you before now that it has been restarted?
Make sure outlook is 100% closed before doing it.
.
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Customer reply replied 4 years ago

you mean this ?



Ok now click on start. In the search box type this exactly as I have it including spaces and symbols.
outlook.exe /resetnavpane
Then press enter and check outlook. You can test it by sending yourself an email.


If this did not work, please come back and let me know by clicking on reply to expert so we can continue.

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Yes please
.
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Customer reply replied 4 years ago


Still not working...


 

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Did it give you an error when you tried to do that?
.
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Customer reply replied 4 years ago

it just wont do anything. It worked fine yesterday morning

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Did it give you an error when you tried to do what I mentioned or did it just not open?
.
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Customer reply replied 4 years ago

it just open Outlook and it said the same thing application failure

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
You never mentioned that before.
Please give me the entire and exact error message including any numbers.
.
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Customer reply replied 4 years ago

Microsoft Outlook (product activation failed) at the top of them page

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
"product activation failed" comes up when the copy of outlook is pirated, the key needs to be re-entered, or it was a 2 year trial that came with the machine and not a full version. Did you buy outlook?
.
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Customer reply replied 4 years ago

not sure if I did or not. Should I purchase it ? Were do I go to do so.

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Do you have a product key for it?
( Do not post the key here just yes or no please).
Did it come with the computer?
.
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Customer reply replied 4 years ago

I dont think I have a product key

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Ok I am still not sure what version you are using but it sounds like it may be 2010.
Please try running this for me: Click Here
Let me know the results once you have.
If for some reason we can not get it working, there are free alternatives so you do not need to buy a new copy.
Some computers come with a 2 year trial version of outlook rather than a complete version which can sometimes cause this.
.
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Customer reply replied 4 years ago

it didnt seem to help me ... now what


 

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
Without a product key you would need to buy a new one.
Otherwise I could help you set up a free alternative to outlook.
.
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Customer reply replied 4 years ago

what are the alternatives ?

Tech Support Specialist: Freddy M., Support Specialist replied 4 years ago
.
I recommend thunderbird which you can see more about here: Click Here
I can walk you through setting it up if you would like me to as well.
.
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Freddy M.
Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18,398
18,398 Satisfied Customers
Experience: Years of experience in the IT field and in customer support.

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