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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have the 48 hour $300.00 ransomware virus and my computer

Customer Question

I have the 48 hour $300.00 ransomware virus and my computer is locked can you help me unlock it
Submitted: 4 years ago.
Category: Computer
Expert:  Computer Expert replied 4 years ago.

Computer Expert :

Hello Welcome to JustAnswer

Computer Expert :

Please let me know when you are ready to chat

JACUSTOMER-vvkyhmm4- :

I am ready

JACUSTOMER-vvkyhmm4- :

are you there

Expert:  Michelle replied 4 years ago.
Hello. My name is XXXXX XXXXX I will be assisting you today.

Initially the other experts is offline at the moment, i can continue and fix the virus problem for you.
Expert:  Michelle replied 4 years ago.
What is the error you get when you try to login to windows screen.

Do you get any popup screen or any message on the screen as you login.