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My name is XXXXX XXXXX I'll be assisting you with this issue.
Firstly, its a one time fee. I'm not sure how much you paid but it's not based on an hourly figure.
There should be an on and off switch at the front of the laptop: <click here> as an example of where the switch is located
I know it's a one-time fee. I also knew it wasn't going to take long, which is why I think $28 is fair. thank you. I found it.
ps -- the clock on this pc is 1 hour ahead -- so it's really 6:50 pm when this response is sent.