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Can get my Lenovo W770 headset to work after it worked the first time. I have installed and reinstalled the driver several times. I have set the headset as default in the Sound settings.
Hello my name isXXXXX and I would be happy to assist you today.
What exactly is not working?
Both the sound and microphone?
I see that this is a wireless headset.
Have you checked to make sure that it is not a power issue?
It worked the first time I plugged it in. The drivers installed automatically and sound was great. It is fully charged
If you would like me to double check your settings I can do that.
How long after using the headset did it stop working?
The next time I tried to use it. The first time I used it for about 30 mins. What settings are you talking about. I set the Sound to default to this headset in Task Manager
The driver shows up as installed without issues in Device Manager
I was just going to look in the Sound Controls within the Control Panel
I am not sure if these are the same settings you are referring to
Yup same ones - I think.
I can bring up the control panel once again - tell me what to check
You have a green check mark next to your headset correct?
Have you run a test of the audio by right clicking the device and selecting TEST?
Yes = no sound
Does green bars light up indicating sound?
If you play a music or some other audio on the computer do you see the green bar move?
It almost seems to me as though the volume is muted
or set very low
Have you looked at this?
Where is this set?
If you double click the device you should see a new window with tabs at the top
It would be under Levels
do you have that tab?
Its set to 100%
Does the speaker icon show a red mute circle?
The volume is all the way up there too
Well in that case it doesn't sound like any of the settings
I did not pull up all the info for your headset
how is the base connected to the computer
Is it USB?
I am not really sure what else to check
It sounds like you covered all the basics
Device manager shows no problems
Sound levels are fine
I hate to say it, but perhaps it is a faulty headset
ofcourse I can not say that for sure
Its brand new. It worked just fine when I first plugged it in.
Is there a mute button on the headset itself somewhere?
Yes, sometimes even when they are brand new they are faulty and die quickly
It is rare for that to happen though
No mute button. I guess I will have to return this one.
Ok. Do I still get charged for this conversation?
If it were me, I would not know what else to do
No in this case you are not obligated to to accept the answer for this session
Ok, thanks. Bye.
If you prefer I can open this up to another expert
it couldn't hurt to get another opinion
before you send it back
I am going to send a message to customer service for you
they will be able to return your deposit if you wish
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