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Ask Karls PC-WebHelp Your Own Question
Karls PC-WebHelp
Karls PC-WebHelp, Computer Software Engineer
Category: Computer
Satisfied Customers: 1971
Experience:  Engineer Electronics / +25 Y Expeerience in Computers / 7 Y with HP - i.Digital Workplace Specialist
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received a system message saying possible hard drive problem

Customer Question

received a system message saying possible hard drive problem - can someone run a diagnostic check and/or fix the problem
Submitted: 4 years ago.
Category: Computer
Expert:  Karls PC-WebHelp replied 4 years ago.

Karls PC-WebHelp :

Dear User, many thanks for using our Service on JustAnswer.

At first you should perform a run with Check Disk.

Please push the Windows Button + R to get the Commandline and enter cmd

In the black windows please enter this comand:

chkdsk c: /r

then push "Enter".
(Remark: between c: and / you must enter a space!)

TheSystempartition will be checked and repaired.
Notmally this expects the PC to be restarted.
If this request shows, please enter j and press Enter.

best regards

Customer :

how do I get bck to c: I see directories

Karls PC-WebHelp :

you can switch bach with the command:

cd..

Karls PC-WebHelp :

this goes one step back each time you use it

Customer :

got it

Karls PC-WebHelp :

fine

Karls PC-WebHelp :

so you may put in the chkdsk command

Karls PC-WebHelp :

if you like you may copy it right from this thread

Customer :

done now I need to restart?

Karls PC-WebHelp :

yes

Customer :

ok can I get back to you if not fixed?

Karls PC-WebHelp :

If the error message keeps coming please post the exact model of your HD

Customer :

ok

Customer :

where do I find that

Customer :

laptop

Karls PC-WebHelp :

and yes, of course you may com back

by the way, did the checkdisk run report something like "xx sectors repaired" ?

Customer :

n did not retrt yet

Karls PC-WebHelp :

no problem

Customer :

will restart now

Karls PC-WebHelp :

as you run win 7, you may retrieve the info about your harddisk inside windows explorer.
Just rightclick your c: -drive and choose Properties from the contextmenu.

Karls PC-WebHelp :

This should tell you anything like type, vendor and size