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Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with your email account. I will try my best to help you
Which email services are you using just let me know the part after @ in your email id for example @ yahoo .com?
OK.How do you usually open your email using web browser like internet explorer or through any email client like outlook windows live mail?
So outlook email client is showing the box that asks you to enter your password XXXXX am i correct?
Which version of outlook is installed in the system.Is it outlook 2003,2007,2010 or 2013?
Thank you the details
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Can i screen share with your PC and check the problem. You can see what all I am doing in the PC. Let me know so that I can give you the link to do that
One moment Please .do not leaves the PC. I will give the link to remote access your PC
Please click on this link http://18.104.22.168:8040/ then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
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