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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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gamescape has stopped working on some of my games

This answer was rated:

gamescape has stopped working on some of my games

businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

businesslegions :

Which browser are you using to play the games?

Customer:

virgin media games

businesslegions :

ok thanks

businesslegions :

do you use internet explorer to get to virgin media games?

businesslegions :

the Blue E icon

Customer:

yes

businesslegions :

ok can you try this:

businesslegions :

Can you please Open Internet Explorer

businesslegions :

Click on the wheel at the top right hand corner

businesslegions :

Click on Internet Options

businesslegions :

Click on the Advanced Tab

businesslegions :

Click on the reset button

businesslegions :

Please select Delete personal settings but make sure you read the description and if you're ok then selection this option. (it's recommended to select this option to clear all settings)

businesslegions :

Close Internet Explorer and test again

businesslegions :

Click Reset

businesslegions :

How did it go?

Customer:

if i reset will i lose all my progames

Marco and 8 other Computer Specialists are ready to help you