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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37491
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Windows Defender is over-protecting me. I cannot download any

This answer was rated:

Windows Defender is over-protecting me. I cannot download any program such as browser add-ons etc.
I'm running Trend Micro and even with it disabled, I still can't download anything. I called TM and had it checked.

Please help!!
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. If you disable Windows Defender, does it let you download?

Can we do a screen sharing session, so I can check and fix this issue directly for you?

Please let me know. Thank you
Customer: replied 4 years ago.

Yes please

Please click on the website below and allow the ScreenConnect sharing program to run:

http://67.192.95.188:8040/?Session=1b797ca9-34d8-4cd0-8bd3-175a735b5e50&SUPPORT=JAVAW

Thank you

Viet - Computer Tech and 3 other Computer Specialists are ready to help you
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.