How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37547
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

Got a phone call from a "windows" tech. He said my computer

This answer was rated:

Got a phone call from a "windows" tech. He said my computer has been hacked! Wanted to help me, sent me to a few places on my computer and then said they could fix the problem, but for money! How should I confirm who he is or if I've really been hacked?

Hello Judith! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. This is a scam. No support company or Microsoft would ever call you for any computer support (you would call them first.) This is usually a scam in order to get your money and/or to get your information on your computer. Microsoft has written an article about this kind of scam:


Please let me know if you have any further question. Thank you,

Customer: replied 4 years ago.

Thank you for your answer! I don't want to pay for monthly service! Will they try to charge me?

You're welcome. Don't worry, you do not need the optional monthly service. If you had provided your credit card, etc. to the "windows" tech/scammer, then I suggest to call your credit card company and cancel/deny the charge. Please go careful with phone scams and email scams.

If you need anything else or other computer issue in the future, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit when it shows up. Thank you very much

Viet - Computer Tech and 6 other Computer Specialists are ready to help you