How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joshua C. Your Own Question
Joshua C.
Joshua C., PC Technician
Category: Computer
Satisfied Customers: 703
Experience:  Microsoft Certified Desktop Support Technician with over 10 years of experience.
Type Your Computer Question Here...
Joshua C. is online now
A new question is answered every 9 seconds

You were helping me before - an few minutes ago - how do I

This answer was rated:

You were helping me before - an few minutes ago - how do I ask a follow up question?? Do I have to pay every time??

Joshua C. : You do not need to open a new question to ask a follow up question just return to the previous question page
Joshua C. :
Joshua C. : The answer to your question is its the total progress line
Joshua C. and other Computer Specialists are ready to help you
Customer: replied 4 years ago.

I think I did give you a rating. I was confused about how to do follow up questions but in the end the problem was resolved (I think the Service Pack 2 installation might have been the trick) and I was able to burn and play the video. If I need to re-rate you let me know so you can get credit for the help you gave me!